Field Service Representative, Power Quality

Job Description

Eaton’s Power Quality and Services Division is hiring a Field Service Representative to join our team! This position will be located out of our Delta, CA service facility.

Eaton’s Power Quality business is looking for a Field Services Representative for our Delta, BC location. This individual will be responsible for servicing un-interruptible power supplies and batteries and other company electronic-based products in a high voltage environment at the customer’s site.

Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.

In this function you will:

• Perform emergency and preventive maintenance and installation on a 24/7 on-call basis with regional responsibility.
• Be responsible for performing on-site or in-house servicing and repair of company products.
• Provide technical support to customers on operational or maintenance aspects of system equipment.
• Serve as customer contact on technical and service-related problems.
• Provide technical support to customers on operational or maintenance aspects of system equipment and serve as the customer contact on technical and service-related problems.
• Act as a point of escalation for external customers.
• Participate in national strategic planning for Power Quality service organization, as well as regionally in coordination with the Eastern Regional Sales Manager and the Regional Service Sales Manager.

When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.

Required (Basic) Qualifications:

• Diploma or Degree in Electronics from an accredited institution or Certified Electronic Technologist or Red Seal Interprovincial Journeyman Electrician.
• Minimum 5 years of UPS, battery technologies, electrical service or electronics experience.
• No relocation assistance is provided. Candidates must live within 80 km of the locations listed will be considered.
• Legally authorized to work in Canada without company sponsorship.

Preferred Qualifications:

• Must have the ability to utilize drawings, mathematics, handbook formulas and a variety of precision diagnostic instruments
• Must demonstrate proficiency on all products and field processes before being dispatched to the field
• Good understanding of single phase and three-phase circuit theory, analog and digital electronic circuit theory and microprocessor controls and programming
• Basic understanding of network functionality, fiber optics and sealed and wet celled battery theory and application
• Must be proficient in the use of test equipment and software programs
• Adheres to all published WSG safety standards

Position Success Criteria:

• Excellent communication and interpersonal skills
• Customer focus and time management skills are essential
• Strong analytical aptitude and complex problem-solving skills
• Intermediate/advanced knowledge of Microsoft office applications
• Effective time management, prioritization and project management skills
• Knowledge and practice of safety precautions related to working with electrical and electronic equipment.
• Understanding of the company’s and competitor’s electrical, electronic and mechanical products
• Demonstrated ability to provide service and represent company interests in developing customer relationships to assure long-term customer satisfaction

Please be advised that as part of this position, you will be subject to Eaton’s Drug and Alcohol Policy, a copy of which is available for your review. Pursuant to that policy, you may be required to undergo drug and alcohol testing depending on the conditions set out in that policy.

Accessibility policy: Eaton has in place accessibility policies for accommodating employees with disabilities. If you are selected for an interview and require accommodations, please let the recruiter or hiring manager know so that we can work to make reasonable adjustments that best suit your needs. Accessibility information may be found at: http://www.eatoncanada.ca/EatonCA/OurCompany/Accessibility/index.htm”

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Engineering

Region: North America – Canada
Organization: ESSG CA Canada

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 25 % of the Time