Student Loan Representatives

Job Description

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description

Class Start Date: March 14, 2022

Shift Requirements: 2:30pm-12:00am EST

Starting Wage: $17.50

Full Time Benefits

Our comprehensive benefits package starts day one and features insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy life. These include:

• Paid time off (at minimum, 20 personal days + 7 holidays per year)
• Tuition Reimbursement for eligible US based employees
• 401K with company match and fixed contribution
• Employee Stock Purchase Plan
• Full service cafeteria featuring Starbucks and subsidized Mindful options
• Access to fitness center
• Opportunities to volunteer in the community
• Development groups and training
• On-site Health Clinics
• Onsite Employee Assistance Program Counselors
• Discover Care@Work Family Assistance Program (Discounted childcare at participating centers, free care.com membership, and subsidized Backup Care Services)
• Perks at Work (access discounts from over 30,000 merchants, earning WOWPoints while you shop)

What You’ll Do

• Handle complex, non-routine customer service inquiries and problems for the majority of all call type functions, deviating, when needed, from standard screens, scripts, and procedures.
• Respond and/or troubleshoot customer questions.

How You’ll Do It

• Handle complex, non-routine customer service inquiries and problems for the majority of all call type functions via telephone, digital, or chat channels through effective communication and problems-solving skills. Deviate, when needed, from standard screens, scripts, and procedures to resolve these inquiries and problems.
• Document customer files.
• Use discretionary authority to satisfy the customer within reasonable limits including, but not limited to, adjustments, credit limit increases, and complex solutions.
• Utilize effective verbal communication and problem-solving skills to handle complex customer service inquiries.
• Handle situations which may require adaptation of response or extensive research according to customer response.
• Navigate a computerized system for responding to and/or troubleshooting customer questions.

Qualifications You’ll Need

The Basics

• High school diploma or GED

Bonus Points If You Have

• 1+ years of applicable experience in internal department
• A quiet workspace
• Internet service with a minimum speed of 5mbps
• Personal smartphone or a tablet

What are you waiting for? Apply today!

The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.