Product Support Specialist - Intern

Job Description

During Imperva’s specifically curated internship program, you will have hands-on learning of:
- Cybersecurity fundamentals
- TCP/IP and Application Layer Protocols
- Web Application and Database security, Vulnerabilities, Attacks and Mitigations
- Security and Networking basics
- Troubleshooting issue based on diagnostic logs and packet captures. - Customer Support and Customer Management Responsibilities:

• Manage customer cases by ensuring the proper priority is assigned, customer information is accurate, and cases are assigned in order to meet the Imperva SLA.
• Handle customer requests that include upgrades, licensing, questions on Imperva solutions, and access to Imperva resources.
• Provide customer timely updates and responses while completing their request.
• Assisting Product Support Engineers as needed.

Qualifications

• Good understanding of Linux & Windows commands/utilities and knowledge with the networking technologies and protocols.
• Understanding of HTTP, SSL, databases is an advantage
• Strong interpersonal and communication skills both verbally and in writing.
• Able to debug problems and deliver solutions with a high level of customer satisfaction.
• Enjoys problem-solving and displays an eagerness to learn new technologies/skills.