CRM Application Consultant

Job Description

Our Company

Teradata (NYSE: TDC) is the leading multi-cloud data platform company for enterprise analytics, transforming how businesses work and people live through the power of data.

At Teradata, we are leading the data era. As enterprises address today’s digital economy, they are faced with new competition and consumer expectations and are turning to data to power their future. Teradata has worked with the largest companies in the world for 40+ years, bringing our experience and expertise to support global enterprises with their most demanding, mission-critical, complex, and large-scale data needs. Teradata is recognized as a leader in the cloud, data, and analytics spaces by top analyst firms, Gartner and Forrester, and Fortune Magazine as well.

Our connected multi-cloud data platform for enterprise analytics, Teradata VantageTM, is an extremely scalable, secure, and resilient offering that simplifies ecosystems by connecting data and making it easier to uncover insights from across the organization...regardless of where that data resides. With Vantage, we enable companies to modernize their data management, from start to scale. Every day, millions of users benefit from our open data platform. Empowering customers and partners to develop and build how they like, we enable hundreds of business outcomes and solutions, including improving customer experience and profitability, driving operational efficiency, realizing financial transformation, or achieving operational efficiency.

As the world of data grows, we are the leader in enabling the future of connected businesses, powered by data intelligence. We are committed to delivering on this vision by following sustainable business practices and with a strong focus on diversity, equity, and inclusion. We believe that only by embracing diversity of identity, thought, background, expression, and perspective can we solve today’s challenges and reimagine tomorrow’s world.

Teradata Applications Consultant

Description

Teradata Applications Consultant is responsible for participating in the successful implementation and deployment of marketing applications with a focus on Campaigns, Customer Interactions and real time marketing components.

This includes, but not limited to designing & developing campaigning data marts, defining applications’ architecture, writing extensions, processing engines and integrating with 3^rd party marketing applications and touchpoints.

KEY RESPONSIBILITY AREAS:

• Be a trusted advisor to the client’s decision makers by establishing credibility and expertise in Campaign Management, Inbound Marketing, Real Time Interaction Manager (RTIM) and Teradata’s solution offerings.
• Understand customer needs and recommend the right solutions at the right time.
• Develop, communicate and execute implementation project’s work streams strategies and initiatives
• Architect, Install, configure, customize, administer, operate & optimize Teradata Applications (CIM/RTIM).
• Integrate CIM/RTIM with other Teradata & 3rd party applications (On Premises and Cloud products)
• Provide Business and Technical Consulting Services to support the Teradata Applications
• Debug, troubleshoot, and fix configuration and integration issues.
• Serve as subject matter expert to the microservices and webservices development team.
• Assess & audit the current state of Teradata Applications implementation and assist in remediation plans
• Partner with Product development teams to extend/develop new features
• Conduct A/B and multivariate testing
• Perform other job duties as assigned.
• Work at client sites and remotely demonstrating the highest level of professionalism and ethics
• Ability to support Sales Teams in positioning and selling High Value Services to prospect and existing customers
• Capable of handling discovery consulting sessions with executive business leaders, business analysts, end-users, and IT personnel
• Knowledge of the enterprise application implementation process, from business requirements through design and prototyping, build and unit tests, Quality assurance and business acceptance phases, deployment and customer care hand-over
• Broad understanding of governance best practices for digital marketing, data-driven marketing and business intelligence
• Recommend practice improvements based on lessons learned
• Participate in knowledge transfer activities
• Participate and contributes towards development of other Technical Consultants

PERSONAL ATTRIBUTES

• Leads by example
• Excellent customer service skills.
• Operates with a sense of urgency
• Motivated, Innovative and Resourceful
• Ability to work flexibly in a rapidly changing, ambiguous and often pressure-filled environment
• Ability to influence and coach others
• High level of personal integrity
• Proven high level of initiative, self-motivation and enthusiasm
• Focuses on results and success, conveying a sense of urgency and driving issues to closure
• Optimizes use of available resources
• Professional appearance and demeanor.
• Work varied shifts, including weekends and holidays.

Qualifications

MUST HAVE

• Bachelors in CS/IT or equivalent
• 8+ years of progressive experience in/around CRM, business intelligence, Web and e-business and advanced analytical environments
• Proficient with one of industry standard CRM solutions (Salesforce, PEGA, MS Dynamics, IBM UNICA etc.) and Google Analytics, or any web or digital measurement tools
• Previous experience using jQuery, JavaScript, XML, groovy and REST/SOAP API development using frameworks such as Spring boot, Python flask or Django.
• Experience of any event streaming or message queueing platforms such as Apache Kafka, Spark, ActiveMQ etc.
• Strong experience with Java or a .NET language and shell scripting
• Strong database concepts and SQL programming skills.
• Experience and working knowledge of HTML, Javascript, Python, CSS etc.
• Experience with version control or source code repositories to include: SVN, GitHub, Artifactory etc.
• Strong presentation skills
• Excellent written and verbal communication skills to create and deliver proposals, presentations, etc.
• Be able to work independently, while adhering to practice procedures & processes
• A structured, professional and logical approach management and work
• Experience developing for or maintaining enterprise web applications
• Be able to work independently, while adhering to practice procedures & processes
• A structured, professional and logical approach management and work

HIGHLY DESIRABLE

• Experience and knowledge of CIM (Customer Interaction Manager) and RTIM (Real-Time Interaction Manager) is a plus.
• Previous training and exposure to any industry standard CRM solution (Salesforce, PEGA, MS Dynamics, IBM UNICA etc.) implementation / development and consulting experience
• Previous experience working with statistics or AdWords, Google Analytics, floodlights, Tapclicks etc.
• Ideal background would include Telecom, Finance and Retail Industry knowledge
• Experience with inbound marketing is a plus
• Consulting soft skills in communicating, establishing of strategic direction, influencing others, negotiating skills, operational decision making, problem solving, facilitating and managing meetings, and questioning and probing
• Have experience in dealing directly with clients, partners and colleagues on an international level
• Experience and knowledge of Teradata technologies and solutions; architecture, utilities, tools and applications
• Experience of building or using CI/CD pipelines for automated build and deployments using tools such Jenkins, Bamboo etc
• Scrum and agile methodologies
• Understanding of ETL design concepts.