Operations Analyst, Finance

Job Description

The Finance Operation Analyst is an integral member of the Finance team for the ES Canada business. This role, partnering with the cross functional team, will be extensively involved in supporting operational initiatives, driving efficiency in our process and delivering on client experience while ensuring compliance to controllership.

KEY ACCOUNTABILITIES

Operational Support and Compliance:

• Leverage Global Capabilities for transactional processes including documenting and training new processes
• Manage client level commodity tax change requests, exemption requests, inquiries, and changes
• Perform analysis, and pull samples for internal and external sales tax audit activities for review with department manager
• Manage the end to end operational activities of Restricted status clients including but not limited to:
  • Ensuring accurate entry of billing records to clients while maintaining SOX and internal audit compliance
  • Processing service fee credits
  • Processing client level information changes
• Manage the end to end operational activities of complex product billing, T4 billing, and custom contract billing as assigned
• Collaborate with Pricing, Oracle, ESO and eOrder SMEs to execute on sales promo readiness
• Perform weekly and monthly peer reviews

Building Financial Controls

• Drive continuous process improvement by performing analysis to identify revenue assurance issues and create processes and controls to mitigate gaps. Drive solution recommendations and execution while delivering on compliance and client experience
• Provide expertise in project initiatives by providing research and analysis, reporting requirements, recommendations, and implementation
• Electronic records filing management (SME)
• Leverage Global Capabilities for transactional processes including documenting and training new processes

Business Analysis support

• Provide root cause analysis including recommend process and technology changes to drive process efficiency, billing accuracy and timeliness while ensuring compliance and positive client experience
• Provide internal client support for analysis on client's service fee and any related billing issues

QUALIFICATIONS:

• Finance, Business or Accounting Diploma
• Strong critical thinking, problem solving skills
• Demonstrated ability to work effectively with cross functional teams
• Strong organizational and multi-tasking skills with the ability to work under tight timelines
• Strong communication skills
• Strong knowledge and use of Microsoft Office including Excel
• Basic knowledge using databases

EDUCATION:

• University/College graduate -- Business/Finance or Accounting Diploma preferred

EXPERIENCE: More than 2 years of relevant professional business experience or equivalent combination of education and experience.

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