Systems Analyst (Salesforce Admin)

Job Description

Systems Analyst (Salesforce Admin)

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Posted Date: Apr- 4-2022

Job ID: 22566

Job Type: Full Time

Job Function: Outdoor Education

City: Seattle

State: Washington

Store: Seattle HQ

Remote Eligible: Yes

Please visit the Covid-19 Hiring Updates before applying

What's cool about this job

REI is committed to becoming a fully inclusive, antiracist, multicultural organization. To fulfill our brand promise of enabling a life well-lived outside for everyone, we are seeking candidates who demonstrate shared values of diversity, equity, inclusion, and antiracism.

Your Job Map (the overall purpose of the job and how the job contributes to achieving department/company objectives)

This job contributes to REI’s success by supporting and developing solutions for technical applications at REI Experiences involving the booking and customer management system. This position is the liaison between product management, program management, web services, IT, and the users of the Salesforce database application. This job troubleshoots and works with end-users, including staff and customers, to ensure the application meets their needs and keeps pace with changes in office operations, Salesforce enhancements, policies and/or office procedures. This position also supports the functionality of the SharePoint team site and other technical applications used by REI Experiences.

Models and acts in accordance with REI’s guiding values and mission.

Your Planning & Navigating Requirements (the plans the job is responsible for creating and executing, and how the job ensures they are implemented)

Salesforce Administration:

· Daily management and support of the proprietary Salesforce database including but not limited to:

• Manage user setup, profiles and roles
• System configuring to customize objects, fields, record types, page layouts and validations
• Use in-depth business knowledge to collaborate with internal and external management, strategic planning & analysis staff and end-users to create and manage complex workflow rules, data validation, and solve business gaps.
• Develop and create customized reports and dashboards as needed.
• Create and document application functional requirements by working together with department management.
• Assist in solution testing, including the development of test plans, test cases, system validation, etc.
• Stay informed of new Salesforce system features and functionality and providing recommendations for continual improvement.
• Train new and existing users on Salesforce reservation system functions, including system enhancements.
• Support application users with instruction and troubleshoot problems as needed.
• Track and log system problems. Investigate and resolve issues, collaborating with IT and/or Salesforce account managers as required.
• Create and maintain documentation of processes, policies, application configuration and help-related materials for users as new enhancements are developed.

· Assists in Enterprise Content Management and Business Intelligence efforts.

• Assist with emergency after hours Salesforce issues.

Other Business Systems:

· Build and support department SharePoint site including content types & policies, lists, libraries, workflows, security groups, permissions.

· Quickly and reliably debug and solve SharePoint issues.

Bring your passion and expertise

• A Bachelor’s Degree in related field or commensurate work experience required.
• Current Salesforce Administrator certification
• 2-3 years’ experience with Salesforce
• Understanding of relational databases and data integration tools
• Experience with programming languages such as SQL, JavaScript, HTML
• Excellent communication and analytical skills
• Close attention to detail and ability to work independently as well as part of a team
• Actively participates and collaborates with others on one's own team and across REI for the achievement of business goals.
• Flexible in one's viewpoints and positions in order to support the direction taken by others at REI.
• Uses business knowledge, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities.
• Consolidates information from various sources including feedback from others to reach sound decisions.
• Considers the ultimate impact of decisions and actions on internal and external customers.
• Works smart by setting effective work goals, establishing priorities, and planning well in order to produce quality work.
• Executes effectively by using resources efficiently, meeting deadlines, and keeping others informed of work plans and progress toward goals.
• Clearly conveys and accurately receives information by a variety of methods and in various situations.
• Builds rapport with all kinds of people inside and outside the organization.
• Acts upon opportunities and involves and influences others in the accomplishment of worthwhile organizational goals.
• Challenges the status quo, champions change and influences others to change.

As required by the Colorado Equal Pay Transparency Act, REI provides a range of minimum compensation for roles that may be hired in Colorado. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors. The salary range for this position may be lower or higher in different markets.

To review benefits information, including medical, retirement, and time off visit http://foryourbenefit-rei.com .

At REI we offer an enviable work environment that Fortune Magazine has recognized on the "100 Best Places to Work" list since the award's inception – 23 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.

With more than 160 retail locations (and growing), REI offers unique competitive benefits to its more than 15,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.

REI is an Equal Opportunity Employer

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