Manager, Customer Success - Strategic Mid Market

Job Description

Who We Are

KeepTruckin builds technology using the latest advancements in AI and computer vision to improve the safety and efficiency of businesses with vehicles. Over one million drivers and 100,000 companies across every industry trust KeepTruckin’s integrated platform to power their operations, prevent accidents and reduce costs.

At KeepTruckin, we see our hard work rewarded in tangible ways every day, and we believe that intelligence is most powerful when paired with humility. We’re motivated by the opportunity to save lives on the road while impacting and improving every facet of multiple trillion-dollar industries that keep our physical economy moving. KeepTruckin is proud to be a Forbes Cloud 100 company, Forbes Best Startup Employer 2020, and an Inc Magazine Best Place to Work.

About the Role:

The Manager, Customer Success Strategic Mid-Market is a very important leadership position within the Customer Success organization. As the Manager, Customer Success you will be responsible for owning the career development, recruiting efforts, account level strategy, retention and upsell targets for our remote US-based Customer Success Managers. You will work with the Senior Director, Customer Success, Manager, Customer Onboarding, along with other departments to ensure that our CSMs are able to help our customers achieve business success through KeepTruckin’s suite of solution

The ideal candidate is an excellent coach and mentor, has the ability to inspire individuals to reach their full potential and has deep experiential knowledge of how high-growth SaaS startups function, operate and use Customer Success best practices to grow and retain their customers.

What You'll Do:

• Hire, develop, and coach the best Customer Success talent in the marketplace
• Lead a team of 7-10 Strategic Mid-Market Customer Success Managers to exceed their retention and expansion goals
• Develop, and constantly iterate, playbooks that drive outcomes from KeepTruckin’s clients
• Leverage data and analytics to advocate for the client base, care for team performance, and accurately forecast the business
• Own advocating for clients with internal stakeholders to drive value and ensure client outcomes are achieved

What We're Looking For:

• 2+ years proven track record of successfully leading a high performing Customer Success team in B2B SaaS; telematics and hardware experience a plus but not required
• Demonstrate the ability to lead a team of 7+ CSMs with Mid-Market clients each carrying a book of business in excess of $3M in ARR
• Execution-focused leader with an emphasis on process excellence utilizing technology
• Ability to leverage data to inform decision making and identify opportunities to better service the existing account base
• Collaborative leader that fosters strong internal partnerships with key stakeholders in order to effectively advocate for clients
• Sharp focus on developing people to drive a high performance, learning, culture

Creating a diverse and inclusive workplace is one of KeepTruckin's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please do not let an arrest or conviction record prevent you from applying for employment at KT. KT considers qualified applicants with arrest and conviction records.

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