Conversion Analyst I

Job Description

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Conversion Analyst I

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Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better. Whether you’re interested in engineering or development, marketing or sales, or something else – if this sounds like you, then we’d love to hear from you!

We are headquartered in Denver, Colorado, with offices in the US, Canada, and India.

Job Description

Job Description

Vertafore Canada is looking for a Conversion Analyst who is passionate about meeting customer needs and has Insurance industry experience. Our CAs are part of a highly effective, fast-paced implementation team and serve as the interface between our customers and development team throughout the conversion and software implementation process. This is a cross-functional role and has a career path into technology.

We're looking for enthusiastic talent with a passion for meeting customer needs. Our Conversion Analysts provide a first class experience to the customer in transitioning their data onto Vertafore Canada platform systems while effectively balancing multiple projects, adapting to changing priorities and have the ability to effectively and quickly get things done.

The selected candidate should also thrive in a customer-driven, fast-paced collaborative team environment. Excellent communication with strong interpersonal skills are critical to this role as well as the ability to work effectively with developers, Trainers, project managers and customers to deliver software solutions.

The right candidate will thrive on making everyone around them better, enthusiastically meet goals, and are motivated by team accomplishment over individual accolades.

Core requirements and responsibilities:

Essential job functions included but are not limited to the following:

· Collaborate with project team members and lead customers through the data conversion process.

· Coordinate and perform data extraction from source data platforms

· Complete initial data mapping activities based on existing best practices and drive custom mapping process with primary customer project partners

· Conduct mapping review calls and contribute to standard project touchpoint throughout project

· Create, share, and review conversion reports to confirm accurate data conversions

· Create both preview and production environment and populate with converted data through existing conversion tools

· Coordinate QA process with customers to ensure effective conversion at go live

· Manage data issues through to conclusion and contribute associated tasks and communication through project issue logs

· Coordinate escalation issue process through both development and support departments when necessary

· Contribute to project and process documentation

Knowledge, Skills and Abilities:

· Proficient in both English and French, written and spoken.

· Excellent customer-facing written and verbal communication skills.

· Strong analytical and problem solving skills.

· Extreme focus on attention to detail and delivering high-quality solutions.

· The ability to work with MS Excel spreadsheets.

· Strong knowledge of Microsoft SQL

Qualifications & Requirements :

· 2+ years of data conversion, data analytics, or data manipulation experience

· Insurance industry experience with Agency Management systems.

· Proven experience to manage multiple projects and to establish priorities with minimal supervision.

· Weekend and/or after-hours availability for client support and conversion assistance.

· Prior client relationship management experience is a plus.

· You have proven to be a dedicated contributor that will work in delivering outstanding service, support, and assistance to end customers.

· You are passionate about software and stay current on trends and technologies.

Additional Requirements and Details:

· Travel not anticipated.

· Located and working from an office location when required.

· Ability to work remote with a stable internet connection on an as needed basis.

· Occasional lifting and/or moving up to 10 pounds.

· Frequent repetitive hand and arm movements required to operate a computer.

· Specific vision abilities required by this job include close vision (working on a computer, etc.).

· Frequent sitting and/or standing.

Skills & Requirements Qualifications

Why Vertafore is the place for you: *Canada Only

• The opportunity to work in a space where modern technology meets a stable and vital industry
• Medical, vision & dental plans
• Life, AD&D
• Short Term and Long Term Disability
• Pension Plan & Employer Match
• Maternity, Paternity and Parental Leave
• Employee and Family Assistance Program (EFAP)
• Education Assistance
• Additional programs - Employee Referral and Internal Recognition

Why Vertafore is the place for you: *US Only

• The opportunity to work in a space where modern technology meets a stable and vital industry
• Medical, vision & dental plans
  • PPO & high-deductible options
• Health Savings Account & Flexible Spending Accounts Options:
  • Health Care FSA
  • Dental & Vision FSA
  • Dependent Care FSA
  • Commuter FSA
• Life, AD&D (Basic & Supplemental), and Disability
• 401(k) Retirement Savings Plain & Employer Match
• Supplemental Plans - Pet insurance, Hospital Indemnity, and Accident Insurance
• Parental Leave & Adoption Assistance
• Employee Assistance Program (EAP)
• Education & Legal Assistance
• Additional programs - Employee Referral, Internal Recognition, and Wellness
• Commuter Benefits (Denver)

The selected candidate must be legally authorized to work in the United States.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

The Professional Services (PS) and Customer Success (CX) bonus plans are a quarterly monetary bonus plan based upon individual and practice performance against specific business metrics. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.

The Vertafore Incentive Plan (VIP) is an annual monetary bonus for eligible employees based on both individual and company performance. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.

Commission plans are tailored to each sales role but common components include quota, MBO's and ABPMs. Salespeople receive their formal compensation plan within 30 days of hire.

Vertafore is a drug free workplace and conducts preemployment drug and background screenings.

We do not accept resumes from agencies, headhunters or other suppliers who have not signed a formal agreement with us.

We want to make sure our recruiting process is accessible for everyone. if you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact [email protected]

Just a note, this contact information is for accommodation requests only.