Strategic Business Consultant (BC2)

Job Description

Braze (Nasdaq: BRZE) is a leading, comprehensive customer engagement platform that powers interactions between consumers and brands they love. With Braze, global brands like Burger King, Delivery Hero, HBO Max, Mercari, and Venmo can ingest and process customer data in real time, orchestrate and optimize contextually relevant, cross-channel marketing campaigns, and continuously evolve their customer engagement strategies. And we do it at scale – last fiscal year our customers used Braze to send approximately 1.5 trillion messages to billions of monthly active users.

But we’re so much more than our platform. Although we’ve recently grown to a team of over 1,300 people, Braze still buzzes with energy, collaboration, and transparency. We value curiosity, individuality, and tenacity—as part of the team, you’ll be encouraged to take your seat at the table and create your own destiny. Our values are inspired by our employees, which means Braze is a place where you can truly be yourself. We're growing, with a focus on building for the long term under tenured leadership and continuing to evolve for the better.

Need more proof? Braze is proudly certified as a Great Place to Work® in the U.S. and the UK. In 2022, Braze ranked #1 on Fortune’s Best Small and Medium Workplace in New York, #5 on Fortune’s Best Workplaces for Millennials in the US, and #11 on Fortune’s Best Medium Sized Workplace for Women in the UK.

You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, London, Paris, San Francisco, Singapore, Tokyo, and Toronto.

Braze is looking for an exceptionally talented, inquisitive, innovative, and passionate individual to join our Strategic Consulting team based at our DACH HQ in Berlin. This individual will be instrumental in shaping our value engineering practice and the way our team partners with global sales and success to accelerate our ever expanding business. This is an exciting opportunity to join a growing team and gain experience interacting with executive stakeholders both internally and externally. This role requires a passion for building and communicating growth strategies that ensure customer success. The Strategic Consulting team is highly cross-functional, working across the organization with Sales, Marketing, Product, Success, Growth, and BI.

• 5+ years of professional experience ideally at a SaaS company in a consultative, strategic, BI and/or customer-facing role
• High exposure to customer engagement and growth methodologies
• Exposure to SAAS technologies like Looker, Snowflake, Productboard, Airtable, Loom
• Experience in delivering technical solutions, integration and success strategies to clients
• Strong understanding of growth strategies though acquisition, retention and viral loops
• Ability to provide design thinking or collaborative customer workshops either through video or in person
• Strong executive presence and comfortable presenting to a C-Suite audience
• Innovative, high energy, entrepreneurial self-starter who has experience taking initiative and owning end to end deliverables in a fast paced environment
• Ability to analyze and interpret data and transform it into a compelling, customer facing story
• High level of intellectual curiosity. You see opportunity and growth in learning more about what you do and how it impacts others.
• Exemplary written and verbal communication skills.

• Act as a trusted advisor to prospective and existing clients, articulating the tangible, strategic, and financial impact that Braze provides.
• Deliver compelling strategies, business cases and predictive models to demonstrate how our solutions will help customers achieve their strategic business goals
• Develop provocative and visionary thought leadership (i.e. white papers, executive presentations, etc.) content to accelerate and expand sales opportunities and drive demand generation
• Evangelize and represent Braze at industry conferences to help grow sales opportunities and drive deals forward
• Partner closely with Sales, Marketing, Customer Success, and our Business Intelligence teams to identify and quantify key business drivers and metrics at both the industry and customer level
• Establish vertical expertise and craft industry-specific value propositions that ladder up to our clients’ needs
• Develop and/or improve new approaches of value selling based on field and customer feedback
• Work with the Enablement & Revenue Operations team to make sure the GTM Team has the training and marketing collateral they need on new collateral.
• Investigate and push differentiation within the market with well researched market and discovery documentation from expertise in marketing automation, CRM, & competitive market category focuses.
• This role will require some travel to client locations and conferences

WHAT WE OFFER

From comprehensive benefits to remote availability to flexible time off, we’ve got you covered so you can prioritize work-life harmony.

• Competitive compensation that includes equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Global presence, dog-friendly offices, and remote availability
• Professional development supported by formal career pathing, learning platforms, and tuition reimbursement
• Community engagement opportunities throughout the year, including an annual company wide Volunteerism Week
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®

If you are a California resident subject to the California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”) which comes into effect January 1, 2023, click here to understand how Braze processes your personal information and how you can exercise your rights.

If you are located in the EU or UK visit our privacy policy to understand how Braze processes your personal information and how you can exercise your rights.