Mendix - Customer Success Manager, India

Job Description

Mendix is a low-code app development platform:First, what is low-code? Low-code is a visual approach to software development that enables you to abstract and automate every step of the application lifecycle. Gartner predicts that “by 2024, low-code application development will be responsible for more than 65% of application development activity.”Mendix, the global leader in enterprise low-code, is fundamentally reinventing the way applications are built. The Mendix platform was created to promote collaboration between Business & IT teams so that an entire organization can participate in the application development process. With Mendix, thousands of forward-thinking companies around the world like Ford Auto, Zurich Insurance, Freshfields, and Red Bull, can unleash their best ideas quickly. Mendix is repeatedly ranked a Leader in analyst reports from Gartner and Forrester. In the 2021 Gartner® Magic Quadrant for Multiexperience Development Platforms, Mendix placed at the very top of the Leaders quadrant. Mendix is a Siemens Business:Siemens is a Top 10 Global Software Company and a leader on Fast Company’s Most Innovative Companies in the World! With the acquisition of Mendix in 2018, Siemens Digital Industries Software is driving transformation to enhance the digital enterprise where engineering, manufacturing and electronics meet the future of innovation. Mendix employees have the opportunity to work in a hyper-growth environment with the support of Siemens’ unbeatable legacy and resources.We're investing to accelerate our momentum, and we're looking to grow our APJ Team. If you constantly strive for excellence, are passionate about innovation, and want to work with a collaborative, energetic team - then Mendix is for you. Your Mission:To be the trusted adviser to our Enterprise customers, driving business value through the use of our cloud platform. You will play a crucial role in engaging with customers to provide our best practices to quickly realize the value of our solutions.Essential Functions

• Drive Outcomes for the Customer and our Business
• Be intimately aware of focus areas, priorities and metrics for each quarter
• Know your portfolio, and articulate opportunities for positive outcomes: expansion, retention focus, and maturity progression

Customer Engagement

• Inspiring customer loyalty by becoming a trusted adviser
• Identifying and building strong customer champions
• Understanding the client decision making process and organization structure
• Lead customer through their own customer journey leveraging best practices and expert advice.

Deliver true value for customers

• Be an expert on best practices in change management
• Be a Challenger to the status quo and emphatically lead change
• Identify and define successful deployment strategies
• Continually learn new features and functionality of the platform and how they create value for the customer

Cross Functional Leadership

• Align with Sales and Expert Services on expansion and renewals
• Lead cross-functionally to drive customer success
• Advocate for changes in other departments' ways of working and collaborate with them to implement those changes
• Cultivates and engages in a culture of partnership and collaboration

Skills and Abilities Required:

• Proven experience driving adoption, renewal and expansion with Enterprise accounts
• Successful track record of working with Partners and through the partner eco-system to drive adoption and expansion
• Strong technical foundation and ability to explain with purpose how technology drives business value to a variety of stakeholders with different responsibilities to the business
• Experience and understanding of the application development lifecycle strongly preferred
• Ability to analyze and breakdown complex situations, develop action plans and lead cross functional team to key objectives
• Exceptional executive-level communication, presentation and interpersonal skills
• Fosters and engages in a culture of teamwork and collaboration
• Creative, resourceful, detail-oriented and highly organized
• Analytical and metrics-driven work style
• Self-starter who thrives under ambiguity in a fast-paced, deadline-oriented environment
• Passion for continuously learning new technology and being able to provide value to the customer

Education and Experience Requirement:

• 8-10 plus years of consulting and/or SaaS based technical account management experience
• Experience as the customer facing leader responsible for the management of successful Professional services operations for a fast-growing SaaS business or related technology. (Cloud Industry and IT Systems Management knowledge is strongly preferred)
• Bachelor's Degree or equivalent experience required, Master's Degree preferred

Working at MendixMendix has been recognized as a Best Cloud Computing Company to Work For by Forbes. With offices in 16+ countries including headquarters in Rotterdam and Boston, Mendix provides an international playground to truly impact the world through low-code. While each employee brings their own unique cultures and personalities to the workplace, we collectively live by our Mendix Blue Guiding Principles: While we live on different continents, speak different languages, and work on different things, we are bound by our “MendixBlue” guiding principles. Being “MendixBlue” means that you live the culture, and you consistently improve it as we grow. It’s kind of a big deal.We put the customer first. Without our customers, we have no business. So, if you act in the best interest of our customers, always...you belong here.We think big. We work to have a meaningful, lasting impact on the world. So, if you aim high and think long term...you belong here.We innovate. We want to be what happens next. So, if you ask “what if?” and work to find a way or make one...you belong here. We nurture talent. We look, not just at the sum of what an individual has done, but at the potential of who they can be. So, if you’re up for learning from your failures...you belong here.We hear every voice. Inflated egos don’t last here, humility does. So, if you share credit and ensure that the best ideas win – regardless of who they come from...you belong here.We own it. If something needs doing, we do it. So, if you focus on the outcome, and take initiative to get it done...you belong here.We have fun. We use laughter as a common language. We can ask for help and we’re happy to give it. So, if you find joy and purpose in what you do...you belong here.

Organization: Digital Industries

Company: Siemens Industry Software (India) Private Limited

Experience Level: Experienced Professional

Job Type: Full-time