Technical Support Engineer

Job Description

Technical Support Engineer

LiveRamp is the leading data connectivity platform. We believe connected data has the power to change the world. Our platform powers insights and experiences centered around the needs of real people, and in ways that keep the Internet open for all. LiveRampers thrive on building together with curiosity and humility—and have a good bit of fun along the way. We’re always looking for smart, kind, and creative people to grow our team and impact.

Mission: LiveRamp makes it safe and easy for businesses to use data effectively

Do you love working with incredibly smart people who inspire you to be better and work harder every day? Do you love solving problems and crossing items off your to-do list? Do you want to contribute to a rapidly growing team? Consider joining us. Our Technical Support team is scaling and we’re looking to add a Technical Support Engineer to the team. This role is based out of our brand new Phoenix office, but at home for now.

The Technical Support Engineer team is responsible for resolving clients’ technical support tickets and while delighting our clients with excellent customer service.

As a member of the Technical Support team, you will work to solve technical challenges as they arise while also leveraging your soft skills to thrill your clients. Manage a ticket queue to provide technical guidance and troubleshooting to enable client satisfaction and company growth.

You will work in tandem with LiveRamp’s Global Customer Support team while providing technical support to many of the world's well-known brands, advertisers, agencies, financial institutions, and data providers. And of course, you will contribute towards building a great company.

About you:

• Willingness to work in a standard 9am-5pm window, but will allow some flexibility (e.g. 10am-6pm or 10:30am - 6:30pm). Possible occasional on-call or weekend availability
• Comfortable talking to customers on the phone
• Bachelor’s degree or equivalent work experience
• 1+ years working in a corporate environment

Bonus points:

• Experience with advertising or marketing technology, or SaaS support
• Experience with (or eagerness to learn) diagnosing technical issues, complex system troubleshooting without step-by-step guidance (e.g. querying databases, digging into logs)
• Resourcefulness. We don't have all the answers, but you'll need to find them
• Great communication skills with external customers and internal stakeholders
• The ability to respond promptly and follow through on projects to completion
• The ability to work and succeed in ambiguous situations with little direction
• A desire to learn and adopt new skills - both technical and non-technical - in order to craft and deliver the best solutions
• Type S(tartup) personality: smart, ethical, friendly, cross-functional, hardworking and proactive

Benefits

• People: Work with talented, collaborative, and friendly people who love what they do.
• Fun: We host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues.
• Work/Life Harmony: Flexible paid time off, options for working from home, and paid parental leave.
• Whole Health Package: Medical, dental, vision, and disability insurance. Plus mental health support (via Talkspace) and a fitness reimbursement up to $100 per month.
• Savings: Our 401K matching plan—1:1 match up to 6% of salary—helps you plan ahead (U.S. LiveRampers)
• RampRemote: A comprehensive office equipment and ergonomics program—we help you set up your home office (Home-based LiveRampers)
• Location: work in the heart of Philadelphia (currently work from home, will return to office at a future date)

More about us:

LiveRamp’s mission is to connect data in ways that matter, and doing so starts with our people. We know that inspired teams enlist people from a blend of backgrounds and experiences. And we know that individuals do their best when they not only bring their full selves to work but feel like they truly belong. Connecting LiveRampers to new ideas and one another is one of our guiding principles—one that informs how we hire, train, and grow our global team across nine countries and four continents. Click here to learn more about Diversity, Inclusion, & Belonging (DIB) at LiveRamp.

LiveRamp is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, disability, sexual orientation, gender identity, genetics or other protected status. Qualified applicants with arrest and conviction records will be considered for the position in accordance with the San Francisco Fair Chance Ordinance. California residents: Please see our California Personnel Privacy Policy for more information regarding how we collect, use, and disclose the personal information you provide during the job application process.

To all recruitment agencies: LiveRamp does not accept agency resumes. Please do not forward resumes to our jobs alias, LiveRamp employees or any other company location. LiveRamp is not responsible for any fees related to unsolicited resumes.