Systems Support Specialist

Job Description

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description

What You'll Do:

Responsible for leading projects from original concept through final implementation. Manages project planning, execution, timing, functionality, quality, and cost decisions. Aligns and coordinates customer requests and installation. Maintains documentation of existing applications, processes, test procedures, test results, detailed process flows, and action plans. Assists with facilitating multi channel process reviews.

How You'll Do It:

Develops and manages technical solutions to fulfill business needs, resolve issues, and enhance the company’s efforts to define, analyze, and documenting requirements. Understands the needs of stakeholders and translates requirements into solutions. Identifies all areas changes will impact. Partners with vendors to implement changes and enhancements for impacted systems.

Prepares implementation and test plans. Identifies all possible impact scenarios. Tests, analyzes, and validates detailed functional specifications. Guides and defines enhancements for user interfaces, test planning, test execution, and implementation.

Partners with technology and operation teams to resolve system issues, coordinates resolutions, and documents future needs. Researches and answers all related questions to the team email box.

Partners with operations to prepare trainings, huddles, and other communications to stakeholders, facilitators and partners. Validates enhancements are working properly in production.

Utilizes processes and systems to track and manage project progress.

What You'll Need:

HS Diploma or GED

2+ years Business Technology, Information Systems, Business Administration, Graphic Design, Customer Service, Leadership, Project Management, or related experience

Even Better If You Have:

Associates in IT, Business or Graphic Design

PMP, Product Owner, or related certification Preferred

In Lieu of Education Experience:

4+ years Business Technology, Information Systems, Business Administration, Graphic Design, Customer Service, Leadership, Project Management, or related experience

What are you waiting for? Apply today!

The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.