Asset Recovery Specialist II

Job Description

Purpose of Job

We are currently looking for an Asset Recovery Specialist II, this position will be Remote with the possibility of returning to Office. This position will support our Phoenix AZ. location.
Within defined guidelines and framework, handles various types of consumer loan collection efforts in the final stages of delinquency which includes asset and collateral recovery. Reviews member accounts that are in default to initiate repossession and recovery process. Ensures compliance with state and federal regulations to effectively manage risks associated with the disposition of repossessed collateral.
**Work Hours - Monday - Thursday 6:30 - 3:30 pm & Friday 5:00 am - 11:00 am AZ time (March-Nov) will move back during daylight savings time to 7:30 - 4:30 pm & 6:00 am - 12:00 pm.**

Job Requirements

• Identifies and manages existing and emerging risks that stem from business activities and the job role.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
• Follows written risk and compliance policies and procedures for business activities.
• Provides excellent customer service while resolving collection issues and discrepancies on member delinquent accounts. Ensures compliance with internal processes and state and federal regulatory requirements.
• Responsible for managing assigned accounts to contact appropriate stakeholders and resolve collection of account/assets in a timely manner.
• Communicates with third party vendors to approve necessary fees associated with repossession activities. Reviews third party vendor activities to confirm vendor invoices are accurate. Generates payment to third party vendors.
• Partners with vendors to resolve any issues with sale and/or transport of repossessed collateral. Requests titles or necessary documents for repossessed collateral.
• Works with and reconciles collateral auction proceeds and auction fees associated with the sale. Produces after sale letter to comply with state and federal requirements.
• Gathers information to update various systems related to the member, collateral or service provider.

Minimum Experience:

• High School Diploma/General Equivalency Diploma
• 1 year of collections experience to include loan servicing and/or repossession experience in a financial services organization.
• Developing knowledge of Banking laws and regulations.
• Ability to work in a high-volume area and complete work with accuracy and within a specified response time.
• Working experience in Microsoft System Operating System to include Word and Excel.

When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $43,680.00 - $61,900.00

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards

Relocation assistance is notavailable for this position.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.