IT Support Engineer

Job Description

The Gig

Squarespace is searching for an IT Support Specialist to join our team responsible for end-to-end support of our growing global company. You'll find yourself working with many different departments on projects ranging from securely rolling out company wide services to helping the Engineering teams build tools to support our product, or simply finding ways to automate IT systems related tasks. You will report to the Manager of IT in New York City.

All Squarespace employees are working remotely at this time. We are closely monitoring the status of COVID-19 as we continue our work to build a return-to-work plan that ensures a safe return to our offices and provides flexibility for our employees.

You’ll Get To...

• Provide high quality support to Squarespace staff, both in the office and remote, in areas such as: Mac/OS X, Windows, printers, basic networking issues, VoIP, remote access, internal web applications, and mobile devices
• Assist staff and guests with phone, video and video conferencing equipment
• Help run, update, and train users on global video conferencing solutions and other telecommunications channels
• Use excellent customer service skills and ensure proper recording, documentation and closure of trouble tickets as you grow your knowledge of help desk procedures and services.
• Onboard new hires with provisioning of computers, new accounts, and building access
• Asset management (computers, monitors, other hardware, software licenses)

Who We’re Looking For

• 1+ year of experience in IT support
• Experience troubleshooting both software and hardware of OS X, and to a lesser extent Windows machines
• Administration and support of business applications such as: Google GSuite, Dropbox, Microsoft Office, Slack, Okta, and Atlassian Suite
• VPN and VoIP, AV setup/troubleshooting
• Experience with troubleshooting wired and wireless networks; familiar with protocols such as TCP/UDP, DHCP, and DNS
• Knowledge of fleet management (JAMF MDM) systems and basic system imaging and package management (Homebrew, Autopackage, etc.)
• Experience producing webcast ready AV control rooms for large presentation spaces
• Information Security best practices.

Benefits & Perks

• Health insurance with 100% premium covered for you and your dependent children
• Fertility and adoption benefits
• Retirement benefits with employer match
• Flexible vacation & paid time off
• Up to 20 weeks of paid family leave
• Equity plan for all employees
• Pre-tax commuter benefits
• Education reimbursement
• Employee donation match to community organizations
• 7 Employee Resource Groups across locations
• Dog-friendly workplace
• Free lunch and snacks
• Private rooftop

About Squarespace

Squarespace is a leading all-in-one website building and ecommerce platform that enables millions to build a brand and transact with their customers in an impactful and beautiful online presence. Our suite of products enables anyone at any stage of their journey to manage their projects and businesses through websites, domains, ecommerce, marketing tools, and scheduling, along with tools for managing a social media presence with Unfold and hospitality business management via Tock. Squarespace democratizes access to best-in-class design, helping our customers in approximately 200 countries and territories maintain consistent branding across all digital touchpoints to stand out online. Our team of more than 1,400 is headquartered in downtown New York City, with offices in Dublin, Ireland, Portland, Oregon, Los Angeles, California and Chicago, Illinois. For more information, visit www.squarespace.com.

Our Commitment

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customer base, but we also strive for the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.