Client Success Manager

Job Description

ABOUT THE TEAM Since 2015, Revolut has introduced over 10 million customers to a new way to handle their money. From instant spending notifications and built-in budgeting controls, to global currency exchange and stock trading, customers simply get more with Revolut. We approach Sales at Revolut the same way that we approach everything else. We take complex issues, and create extraordinary solutions that our customers love. From on-boarding flows to new feature presentations, our goal is to both inform and delight. Put simply, we build things we want to use ourselves, that we’re proud to show to our friends and families. WHAT YOU'LL BE DOING Onboarding new customers and partners, including project management for GTM and technical integration Engaging employers and persuading them to market Payday to their employees Implementing a process to prioritise and manage customer requests Implementing a system to document and communicate product feedback to relevant teams including Product, Engineering, Sales, Marketing, and Operations Build and maintain internal and external knowledge base for customers and internal teams to reference including self-service instructions WHAT YOU'LL NEED Experience developing trusted relationships with new clients and serving as a consultant Undergraduate degree educated 2-3 years experience in account management / customer success NICE TO HAVE Expertise in project managing launch and GTM plans with clients Expertise in launching employee outreach campaigns and educating employees in benefits or wellbeing Experience working in early wage access or employer benefits space Possess awareness of SMB/Enterprise Sales cycles and to be able to have the agility for key logo clients STEM background Please note that we are only able to hire candidates who are based or will relocate to Poland. #LI-Remote #LI-NM1 #LI-GS1 A little about us... When Revolut was founded in 2015, we had a vision to build a sustainable, digital alternative to traditional big banks. Our mission now is to help our customers improve their financial health, empower them to have more control, and promote financial cohesion across the communities in which we operate. Launching into 2021 with 15 million Personal customers and over half a million Business customers only reinforced our belief in the vast need across the world for better financial services. What we’re looking for... Revolut is being scaled up by people all around the world who share our vision. We’re looking for people who align with our five core values: we believe that we Get it Done because we Think Deeper and are strongly rooted in the Dream Team. We Never Settle hence why we always Deliver Wow. You want to join a community of forward-thinking people - we are here for you. We believe in empowering our Revoluters in their work, giving them autonomy and ownership of what they do. We want everyone at Revolut to own their story and their successes - working with us means you’re not just another cog in the machine. THE BENEFITS • Competitive salary • Excellent training and guidance from our team • Roll with a free Revolut Metal subscription • Private medical care • Group Insurance • Multisport card By applying for the above role, you confirm that you have reviewed our Data Privacy Notice for Candidates . Apply for this job