Complaints Team Leader - remotely from Poland

Job Description

ABOUT THE ROLE We’re looking for a superstar Team Leader (who understands what it takes to motivate and lead a team and has experience in doing so) to sit within our Complaints team in Krakow Please submit your CV in English Salary: 9200 PLN gross #LI-remote #LI-WZ2

What you will be doing

• Leading and motivating a team of Complaints Analysts with the aim to constantly improve and develop their skills while hitting targets.
• Nurturing a positive, stimulating and productive working environment whereby everyone works towards a common goal.
• Challenging policies and procedures, in the quest for continuous improvements.
• Seeking to go above and beyond the role by taking real ownership of problems, policies or procedures from end-to-end.
• Engaging in activities to ensuring each analyst has a voice and receives frequent feedback.

What you'll need

• A proven track record of improving the productivity and quality of a team
• At least 1 year of experience in managing a team (5 -10 FTEs)
• A self-learner and independent problem-solver
• Experience in leading on a project
• Ability to work under pressure and meeting deadlines by prioritising tasks efficiently
• Data-driven and ability to work with dashboards
• Strong communication skills, great numeracy and IT skills
• Flawless English
• Exceptional resolution skills
• Bachelor's degree or equivalent
• Knowledge of a dispute resolution process is highly favourable
• Practical knowledge of SQL (can be basic level) is a plus

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