Senior Aquatic Specialist

Job Description

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Job Title: Senior Aquatics Sales Specialist Job Code: 1600
Reports To: Assistant Manager, Assistant Store
Manager or General Manager
Job Grade:
Department: Operations FLSA Status:
Location: Stores Revision Date: 8/17/2009
Purpose Statement
Responsible for the achievement of the store's budgeted sales goals by driving sales in the aquatics area through
effectively assisting customers in the proper selection of aquatic life and merchandise in accordance with their
specific needs. Accountable for ensuring that proper aquatic care and husbandry is being provided to our aquatic life
in the store, and act as the primary resource regarding all aquatic life and aquatic supply education and care. This
position will receive day to day direction and coaching from the Companion Animal Department Manager.
Key Accountabilities
1. Responsible for ensuring the presentation of the entire aquatic department meets or exceeds company
standards.
2. Responsible for ensuring appropriate in-stock levels for both aquatic life and aquatic supplies
3. Apply appropriate judgment to aquatic life health and conditions based on presentation and behavior
and take appropriate corrective actions (e.g. medicate, water change, remove from sale, etc.)
4. Place orders or special orders on all aquatic life or supplies (for home store only) in order to drive sales
and meet customer’s needs.
5. Partner with Store Leadership to write schedules for the aquatics department to ensure full coverage
during the busiest periods as well as allowing for all care and maintenance to be completed.
6. Assign all necessary aquatics tasks to associates within the aquatics area including most aquatics
maintenance duties.
7. Schedule and perform training with all aquatics associates to help educate them on aquatic life and
supplies information and selling techniques.
8. Manage all aquatic life orders. Manage the aquatics supply special order process.
9. Partner with Store Leadership on all hiring, training and corrective actions for aquatics associates.
10. The Senior Aquatics Sales Specialist should spend most of their time assisting customers, selling products,
and training aquatics associates.
11. Perform all special or other projects as assigned.
Knowledge, Skills, and Abilities
Success Criterion Description Key Success Factors
Judgment
Independently prioritize and accomplish multiple tasks
within established timeframes such as caring for aquatic
life, maintaining proper water quality, setting up and
maintaining displays and merchandise kits for sale and
placing aquatic life orders. Chooses the best
alternative(s) based on a review of pros, cons, tradeoffs,
timing and probabilities.
• Meeting or exceeding
sales targets/goals,
shrink targets and
budgeted expense and
contribution rates.
• Educated, sales driven
aquatic associates who
Financial/Quantitative
Acumen
Uses the most appropriate financial and quantitative
indicators to measure Aquatics Department
performance. Uses relevant business metrics, analyses
and reports to measure, monitor and improve
performance (e.g., sales volume).
Analysis
Integrates information from a variety of sources to
arrive at a broader understanding of issues. Probes and
looks past symptoms to determine underlying causes of
problems and issues.
Focus On Customers
Identifies and anticipates customer requirements,
expectations and needs. Follows up with customers to
ensure problems are solved. Continually searches for
ways to improve customer service.
Drive for Results
Demonstrates a strong sense of ownership and a
commitment to achieving meaningful results. Sets
challenging, clear goals/targets and expectations for
achieving business results. Drives initiatives/efforts to
successful completion and closure. Takes personal
responsibility to make decisions and take action.
Engage and Inspire
Demonstrates a “can-do” spirit, a sense of optimism,
ownership, and commitment. Encourages high
standards of performance from other Aquatic associates.
Acknowledges others efforts and accomplishments.
are able to meet our
“advanced” aquatic
customers needs and
expectations.
Education and Experience
Education
A high school diploma or G.E.D. is required. Must be able to demonstrate proficiency in the areas
of mathematics and basic accounting relationships. Required to obtain PETCO Certification in one
or more animal areas, depending on the store’s needs.
Experience
Minimum of one year of experience working with and/or caring for aquatic life, both freshwater and
saltwater required. Must possess extensive of knowledge of aquatic life care and a working
knowledge of basic merchandising techniques. In addition to having a professional appearance and
demeanor, successful incumbents must also demonstrate a keen and genuine interest in aquatic life
and animals and their care. Interpersonal and verbal communication skills are necessary due to the
nature of interaction with the public and other associates and management within the store.
Work Environment
The majority of job responsibilities are performed in their home store in the aquatic department.
Approximately 5% of time will include travel via automobile to area stores to conduct aquatic
training to aquatic associates and specialists.

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.