Regional Vice President, Service Operations - Michigan

Job Description

Now’s our time to inspire the future of healthcare together.

Siemens Healthineers is a leading global medical technology company with over 170 years of experience and 18,000 patents. More than 48,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. We stand with our customers around the world to support them in delivering high quality care to their patients. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services. This is what truly matters to us.

Position Overview

The Regional Vice President Service Operations (RVP Service) is responsible for the service operations of the assigned territory which typically includes leading directly about 20 employees and managing about $20M of revenue. The RVP Service reports directly to the Zone Vice President.

Position Responsibilities

• Change Leadership & Employee Engagement. For example, develops all employees of the region.
• Business Data to drive Decision Making. As proof, demonstrated ability to leverage data for better outcomes.
• Strategic Growth Planning. Develops long term value-based relationships with customers and collaborates on overall customer strategies local sales team.
• Professional Internal & Customer Communications. Able to present complex problems and associated solutions in an engaging manner.
• Legal, Regulatory, & Compliance. Ensures compliance with FDA Good Manufacturing Practices, legal accountability, and all service policies relevant to the position.
• Accountable Owner for Operations. For example, works with dispatch, order management and other service departments to ensure smooth service delivery for his/her customers.
• Implements outlined service strategies for assigned territory
• Practices operational excellence through in-depth understanding of territory and business alignment
• Serves as escalation point for assigned customers and service engineers.
• Achieves or exceeds all assigned Key Performance Indicators (KPIs) related to territory
• This role will also perform other duties as assigned.

Required Knowledge/Skills, Education, and Experience

• BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience
• 8+ years of successful experience in service operations and responsibilities as presented above.
• Excellent organizational and analytical skills, including complex excel workbooks and associated pivot tables. Ability to derive appropriate actions from reports.
• Superior communication skills (written and oral) and ability to effectively communicate with stakeholders
• Effectively present information to co-workers and employee groups, including upper management, customers at various levels and public representatives
• Ability to thrive as a member of a collaborative and cross-functional team
• Must have a valid driver’s license and a clean driving record over the last three years

Preferred Knowledge/Skills, Education, and Experience

• 3 - 5 years’ experience in outlining and implementing operations strategies and growth for entire IDNs.
• Knowledge of the Diagnostic Imaging industry
• Ability to articulate and explain value of Service Agreement offerings
• MBA or similar advanced degrees

Location and Travel Requirements

• Travel expectations: Must be willing and able to travel 15% or more as required
• Flexible with location needs to reside within the assigned territory

Siemens Healthineers has recently announced the next steps in our continued commitment to prioritize colleague health, comply with customer/business partner requirements, and help preserve our business continuity. Going forward, please be aware that Siemens Healthineers requires full vaccination for all new hires by their start date, except where prohibited by state law.

(Note: Accommodations may be requested for certain medical or religious reasons)

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.

If you want to join us in transforming the way healthcare is delivered, visit our career site at https://usa.healthcare.siemens.com/careers.

If you wish to find out more about the specific position before applying, please visit: https://usa.healthcare.siemens.com/about.

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities

Organization: Siemens Healthineers

Company: Siemens Medical Solutions USA, Inc.

Experience Level: Experienced Professional

Job Type: Full-time

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