Account Executive - Growth

Job Description

Email is the universal communication tool for work. It’s where you discuss work, answer questions, and talk to all of your customers, vendors, and partners. But email wasn’t designed for business and hasn’t evolved with the way you work with a team. So you’re dropping the ball, missing important context, and relying on dozens of siloed apps just to get the job done. With more than 6,000 customers Front is reinventing the inbox so people can accomplish more together. We’ve created one place where you communicate internally and externally, gain context about customers and projects, and access all your other tools so you can be more efficient, more fulfilled, and ultimately happier at work. With $138M in funding, Front is backed by Sequoia Capital, and other leading venture capital firms, as well as independent investors including top executives of Atlassian, Okta, Qualtrics, and Zoom. Front was recently named to the Forbes Cloud 100 2020 , the definitive list of the top software companies in the world. We have also been recognized on LinkedIn’s 2020 Top Startups , Forbes’ Next Billion-Dollar Startups 2019 , The New York Times’ The Next Wave of‘Unicorn’ Start-Ups , Fortune’s Best Small Workplaces , and Glassdoor’s Best Places to Work . As an Inside Account Executive, you’ll hunt into Front’s self serve customers. You will act as the primary point of contact for self-serve customers who are not on an annual contract. You will be directly responsible for hunting into our month to month customer base to identify customers who will benefit from upgrading to our Enterprise products. You’ll work closely with multiple teams across Front to ensure customer success at every stage during the sales process.

What will you be doing?

• Understanding how customers are currently using Front
• Prospecting — calling and emailing key contacts across an organization, including C-Suite
• Understanding customer’s business needs and objectives
• Analyze and leverage customer’s usage metrics to create a compelling reason for them to purchase Front for other teams
• Fully and articulating the relevant benefits of Front for your customer’s industry or role
• Building informal rapport with contacts to encourage long term relationships
• Prioritizing opportunities and ownership of pricing negotiations through close
• Using Salesforce to keep clean records, lead management and pipeline forecasting
• Managing multiple sales cycles concurrently, keeping tight timelines and creating urgency in each cycle
• Providing a delightful customer experience, regardless of deal outcome
• Due to the size and stage of our company you will be entrusted to take on an informal leadership role and ensuring that what you learn is shared with the entire global AE team so that they can learn from your successes and failures.
• All Front employees are required to act in a manner that is aligned with our company values

What skills and experience do you need?

• 1+ years in a full-cycle sales role, ideally in SaaS
• Outbound SDR experience highly desirable
• Overachievement against sales targets in past experiences
• Strong written and verbal communication skills
• Empathy and a unique ability to understand customer needs
• Highly organized with exceptional follow up skills
• CRM experience, preferably with Salesforce(a plus)
• A great attitude and ability to collaborate in a small team
• Ability to deal with rapid change and evolving processes
• Entrepreneurial mindset

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. Apply for this job