Job Description

What’s the opportunity?

The Customer Support Representative (POD Team, Sales Support) interacts with customers and sales associates to ensure delivery of excellent service through fast and accurate response to inquiries, communication, and coordinating with other departments to resolve inquires and complaints. Handles a high volume of incoming emails, including quoting and scheduling shipments into systems for Sales Teams customers, uses Navisphere to document information, and contacts a variety of stakeholders from carriers to internal/external customers. The Representatives communicate with customers through a variety of means: primarily through email, phone and Microsoft Teams. The Representative is the first point of customer contact for general inquiries like pricing, products, scheduling etc., but also builds and maintains business relationships with clients by providing prompt and accurate service to promote customer loyalty.

What will you be doing?

· Receiving emails and placing telephone calls with the expectation of maintaining solid customer and carrier relationships by handling their questions and concerns with speed and professionalism. This includes, but is not limited to, quoting & scheduling shipments for customers, tracking shipments and obtaining shipment information from the carrier. Also, handling and resolving moderate in-transit issues. Held accountable to meeting daily performance metric requirements which Performance Metrics and Quality Metrics. Performs data entry and uses software programs. Also, may require research skills to troubleshoot customer problems.

· Responsible for accurate records of all customer and carrier interactions. Inputs information from a variety of sources into Company computer databases. May take customer shipment information and enter it into the system.

· Identifies issues which are beyond the scope of those handled by the Customer Support department, or which require specialty involvement, and generates service tickets and alerts for issue resolution. Follows up with all internal personnel and customers as appropriate to ensure timely and satisfactory resolution for all parties.

What are we looking for?

· High school diploma required; some college coursework preferred.

· At least one (1) year experience in a high-volume email format or call center or customer service environment required.

· Excellent verbal and written communication skills with strong ability to communicate effectively via telephone and email

· Strong time management and organizational skills, attention to detail, and ability to multi-task

· Effective PC Skills including working knowledge of MS Office Programs

· Ability to work in a fast-paced environment under pressure

· Freight / transportation industry experience helpful

· Ability to use phone and computer for 6 to 8 hours per day

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Two medical plans (including a High Deductible Health Plan)
• Prescription drug coverage
• Enhanced Fertility benefits
• Flexible Spending Accounts
• Health Savings Account (including employer contribution)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability
• Paid and floating holidays
• Paid time off (PTO)
• Paid parental leave
• Paid time off to volunteer in your community
• Charitable Giving Match Program
• 401(k) with 6% company matching
• Employee Stock Purchase Plan
• Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE page.

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Two medical plans (including a High Deductible Health Plan)
• Prescription drug coverage
• Enhanced Fertility benefits
• Flexible Spending Accounts
• Health Savings Account (including employer contribution)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability
• Paid and floating holidays
• Paid time off (PTO)
• Paid parental leave
• Paid time off to volunteer in your community
• Charitable Giving Match Program
• 401(k) with 6% company matching
• Employee Stock Purchase Plan
• Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE page.

Why Do You Belong at C.H. Robinson?

Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world’s economy. With 19 million shipments annually for 105,000 customers, our people and technology literally move the world.

As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World’s Most Admired Companies 2021. Headquartered in Eden Prairie, Minnesota, we are proud to be recognized as one of LinkedIn’s Top Companies in Minneapolis-St. Paul 2021. And we’re not stopping there... Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.