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Communication Consultant

Vanguard

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Job Details

Location: North Pima Road, Scottsdale, Maricopa County, Arizona, 85260, USA Posted: Jan 30, 2022

Job Description

Do you, or a colleague in your network, have a passion for working directly with clients and driving outcomes that enable retirement success?
Strategic Retirement Consulting’s Participant Engagement Consulting team is seeking one Communication Consultant.
The role will provide opportunities to:
- Consult with, motivate, and influence clients to drive positive outcomes by using data and thought leadership to identify key opportunities while demonstrating a deep knowledge of the Participant Experience, Vanguard solutions, and the plan sponsor’s unique needs.
- Develop strategies that balance the needs of the client, participant, and business and oversee the implementation and measurement of the strategies.
- Present the Strategic Retirement Consulting value story to Vanguard clients.
The ideal candidate will have...
- A passion for working with external clients (including retirement plan sponsors, consultants, and vendors) and excellent relationship management skills.
- Be a strategic thinker who can problem solve while managing multiple priorities through strong judgement and time management skills.
- Be consultative and influential with plan sponsors and internal stakeholders to drive positive outcomes.

If you or a colleague has interest, please consider watching this recording link to learn more about the Communication Consultant role. For additional questions, please reach out to Maria T. Kelly or Kate Jubinski.

Duties and Responsibilities

  • Analyzes and identifies specific participant populations and associated education needs for aligned book of business.
  • Develops education strategies that balance the needs of the client, participant, and business; oversees the implementation of approved strategies.
  • Demonstrates knowledge of the Participant Experience Story in presenting to Vanguard clients and internal business partners.
  • Consults with and influences clients to demonstrate how effective strategies have added value, driven behaviors, and contributed to positive retirement outcomes.
  • Develops and enhances client relationships through direct client contact to ensure client satisfaction, loyalty, and commitment to Vanguard.
  • Contributes to the success of the sales process and positions Vanguard as a leading provider of education, advice, and financial management products and services.
  • Embraces department efforts to transform and optimize the client consulting and operations functions. Demonstrates change advocacy as the organization evolves and seeks opportunities to make recommendations for improvements to our current state.
  • Participates in special projects and performs other duties as assigned.

Qualifications

  • An undergraduate degree or an equivalent combination of training and experience.
  • Two to five years of related business experience with at least three years related communications development and/or consulting experience preferred.
  • Excellent client relationship management skills.
  • Excellent communication skills.
  • Excellent presentation skills.
  • Knowledge of defined contribution, defined benefit, and nonqualified plans.
  • Knowledge of Vanguard products and services.
  • Ability to manage multi-functional teams.

Special Factors

Travel requirement of up to 20% once travel resumes.

Vanguard is not offering visa sponsorship for this position.

This is considered a covered department under Vanguard's Political Contribution and Fundraising Activity Policy, and may be subject to greater restrictions than those set out in the policy. Prior to moving into this position you will be required to disclose all political contributions made within the last two years.

About Vanguard

We are Vanguard. Together, we’re changing the way the world invests.

For us, investing doesn’t just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose – and that’s how we’ve become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.

We want to make success accessible to everyone. This is our opportunity. Let’s make it count.

Inclusion Statement

Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.”

We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values.

When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.

Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

Future of Work

During the pandemic, we transitioned to a work from home model for the majority of our crew and we continue to interview, hire, and on-board future crew remotely.

As we have developed the path forward, we have taken a thoughtful approach that both maximizes the advantages of working remotely and the many benefits of coming together and collaborating in a shared workspace. We believe that in-person interactions among our crew are important for preserving our unique culture and advantageous for the personal development of our crew.

When our Crew return to the office, many will work in our hybrid model. A smaller proportion of our crew will operate in the Work from Home work model (for example, field sales crew); or in the Work from Office model (for example, portfolio managers).

The working model that your role falls into will be communicated to you in the interview process – please do ask if you are unsure. We encourage you to make the decision regarding your job interview and offer knowing which model your role will fall into. We will test and learn as our ways of working evolve and will continue to evaluate working models along the way.

About Vanguard

Vanguard is a client-owned investment company that offers low-cost mutual funds, ETFs, advice, and related services.

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