Employee Services Generalist

Job Description

Netflix is the world's leading streaming entertainment service with 222 million paid memberships in over 190 countries enjoying TV series, documentaries, feature films and mobile games across a wide variety of genres and languages. Members can watch as much as they want, anytime, anywhere, on any Internet-connected screen. Members can play, pause and resume watching, all without commercials or commitments. This position is part of the Employee Services (ES) team based in Toronto Canada supporting US & Canada which designs and runs the infrastructure to deliver an outstanding employee experience from onboarding and beyond. This hire will be a key player, interacting with employees daily to address their employment questions and needs. The role supports the main functions within the ES Generalist team: onboarding, offboarding, leaves of absence, benefits support, data+analysis, and compliance. You will be expected to be highly independent and proactive in identifying and implementing positive improvements in the employee experience, aligned with our culture.

Responsibilities:

• Provide fast and accurate support for employees ensuring a great experience.
• Identify and implement improvements to our day to day workflows that result in increased efficiency and a simplified employee experience.
• Support operational onboarding for the UCan region (with a focus on Canada) by organizing and facilitating new hire orientation, partnering cross-functionally with NTech (IT) and Workplaces services teams.
• Help employees to fully understand their benefits including complex retirement plan questions and multiplex healthcare inquiries. Partner with our benefit providers to triage and resolve claims while ensuring accurate data flows are maintained on our benefit records.
• Oversee compliance requirements such as SIN verifications and EI Claims.
• Work cross-functionally across Talent, Payroll and others for accurate data management in start dates, transfers and location changes.

Experience:

• 3 + years of HR Coordinator or Generalist experience in a dynamic, fast-moving company with direct experience blueprinting and facilitating orientation or live sessions for employees.
• Proven knowledge of employment and labor laws and understanding of regulatory requirements to keep us in check, but remain flexible so we do not get bogged down in process and compliance.
• Proven ability to work with data and use data to inform decision making.
• Understanding of financial benefits such as retirement plans and Stock Option Plans.
• Ability to work across multiple systems including Workday, Airtable and ServiceNow while maintaining confidentiality and discretion.
• Ability to work independently and collaboratively with the team in a fast-paced environment with varied projects.
• Creative problem solver and critical thinker who approaches work with a positive can-do attitude and thrives in ambiguity.
• Excellent judgment with a high level of attention to detail and accuracy.
• Demonstrated ability to drive improvements and continuously simplify workflows.
• Strong organizational and communication skills. You are comfortable working in a culture that values candor, transparency, and courage.
• Proficient computer skills, Google Suite a plus.

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