Senior Director of Trust & Safety, Specialized Intelligence Operations

Job Description

Discord is your place to talk. Whether you're part of a school club, gaming group, worldwide art community, or just a handful of friends that want to spend time together, millions of people use Discord every day to find community, hang out, and talk.At the heart of Discord's communities is Safety. The Safety team at Discord ensures users find belonging by minimizing exposure to spam and other forms of platform abuse. We are excited to find others passionate about making sure Discord is a safe and welcoming place for our users and hope you can join us on this mission.As our Specialized Intelligence Operations leader, you will report directly to the VP of Trust and Safety and you will hone an understanding of all abuse areas for Safety Operations while evolving the ongoing structure and scale of our specialized intelligence teams.

• Manage and scale our specialized intelligence teams focused on a variety of abuse verticals
• Develop proactive methodologies to scale enforcement against high harm threat actors
• Use quantitative and qualitative methods to identify gaps across teams, develop root cause analyses, and enable continuous improvements in response to changing circumstances
• Oversee strategic projects from initial conception through implementation across multiple areas
• Work with Policy, Product, Engineering, and Trust & Safety teams in the development of policies, tools, and solutions while collaborating with additional internal teams to manage expectations and drive alignment and decisions
• Communicate and present to senior leadership on the important metrics and progress of each specialized intelligence team
• Engage with worldwide government and law enforcement entities to establish rapport, enable more efficient remediation and impact regulatory standards
• Make the internet safer by engaging with NGOs, researchers and peer companies to drive internet scaled enforcement actions and innovate on solutions for collaboration and tooling

• 5+ years work experience in building and leading large teams
• First-rate leadership skills––you're passionate about developing and growing world-class organizations
• Analytical backbone––you eagerly gather and present data to inform decisions and the ongoing tracking of success metrics
• Strategic problem solving––you're excited to find opportunities for improvement, and you're motivated to lead projects from start to finish
• Partner management skills––you know how to build relationships and leverage the skills of multiple teams, including improving processes you don't directly own
• Comfort with ambiguity––in ever-evolving situations, you approach initiatives with positivity and lead your team(s) through their completion

• Master's degree in a related field
• Experience leading online safety and/or responsible innovation teams
  

New York City residents only: Minimum salary of $255,000/year + equity and benefits
*Note: Disclosure as required by NYC Pay Transparency Law

Colorado residents only: Minimum salary of $229,500/year + equity and benefits
*Note: Disclosure as required by sb19-085(8-5-20).