Job Details
Location:
22, Swissbit Germany AG, Marzahn, Marzahn-Hellersdorf, Berlin, 12681, Germany
Posted:
Jan 25, 2022
Job Description
What you will do
An Account Manager contributes to the realisation of our commercial targets in our dynamic organisation. You will play a key role in acquiring, onboarding and developing the right set of customers that will add value to our platform. Your responsibilities include:
Existing Business:
- Supervise and steer the development of seller KPIs for our existing sellers
- Team up with key internal stakeholders to provide our key sellers the best possible help and service to grow
- Draw up and maintain win-win commercial agreements between Key Sellers and Catawiki
- Grow and retain an extensive book of business through upselling, relationship building and targeted communication by monitoring and analysing KPI’s
- Derive qualitative and quantitative insights using real customer stories, feedback and data trends
- Develop positive relationships with a portfolio of existing key clients, providing: support during initial product implementation and employee onboarding, recommendations and advice around best practices, support during new product/guidelines launches, and help to resolve product-related issues or concerns
- Proactively suggest and follow up on opportunities for improvement to internal stakeholders
New Business:
- Identify new business opportunities in line with our strategy for categories in the German speaking markets
- Acquire new business through telephone, email, field visits and fair visits
- Work closely with our Art & Antiques Experts to understand what are the market needs, and the right quality of supply.
- Onboard new sellers and set them up for future growth
Who you are
- Minimum 2+ years of sales, business development and account/relationship management experience
- Fluent language skills in German
- Business proficiency in English
- Consistent achievement of business-critical metrics, revenue targets, and company goals
- Excellent communication and interpersonal skills, with the ability to persuasively communicate recommendations as well as being able to effectively champion customer needs and cultivate relationships
- A growth oriented outlook and relish the challenge of working in a fast-paced, dynamic team environment
- Strong use of insights and confidence around data-centric decision making
- Ability to problem solve on your feet, adapt, and grow quickly as we build the Account Management organization
- Excellent organisation, project management and time management skills
- Resourcefulness, creativity and an unwavering customer focus
- Knowledge or passion of Art, Antiquities, Design, Asian Art and / or Archeology is a plus
Where you'll be
The job is based in Germany with a work from home arrangement. You will be part of the Art and Antiques department and be working for our German-speaking markets.
Here’s what we can offer you
- A diverse and international team with over 50 different nationalities.
- Tailor-made trainings to facilitate your personal and professional growth
- Stock Options: All Catawikians are granted 100 Stock Options after 12 months of service.
- The fun part! Our Activity Committee plan everything from ‘CataFooty’ to International Food Festivals, Friday Drinks, Board Game Nights, Pub Quizzes and Boot Camps!