Job Description

The Supervisor Distribution Center will be responsible for maintaining optimum productivity levels and cost of services provided to CHR branch customers. This position will supervise all day to day functions of warehouse operations execution associated with inbound receiving, outbound shipping, quality control, pack/repack production, maintenance, and sanitation.

Responsibilities:

• Promote and educate service center staff and CHR branch network on Service Center Model vision, guiding principles and strategy.
• Ensure 3pl receiving, shipping, inventory and production crews operate in an efficient, productive, accurate and professional manner
• Develop and maintain knowledge of fresh supply inventory, production processes, quality control, costs and techniques for maximizing production
• Develop and maintain appropriate metrics evaluating operational and economic performance in the areas of receiving, shipping, inventory, production, and all service level offerings
• Forecast and manage operational budgets and P&L statements; Develop and maintain management reporting tools to communicate metrics on a daily/weekly/monthly/quarterly/annual basis
• Ensure 3pl Maintain proper staffing levels, staff schedules, oversee hourly staff training; Plan needs based on projected projects and volume; Deliver timely performance feedback and corrective suggestions/actions to both staff and customer account teams
• Ensure 3pl receiving, shipping, inventory and production crews deliver product within specified quality, condition and food safety protocols
• Work with service center leadership staff to develop and execute standard operating procedures designed to ensure all facility services are accurately documented and consistently executed; Perform gap analysis on consistent basis
• Maintain a constant presence in the work area to support and lead warehouse staff; Provide a safe work environment for all areas of operations; develop and maintain a positive and collaborative work environment
• This position directly interacts with 3pl inbound receiving, outbound shipping, pack/repack production, inventory, quality and food safety supervisors, leads and their respective crews.
• Acts as liaison between 3pl and commercial facing CHR entities
• Addresses CHR system issues and maintains CHR contractor data
• Ensures proper inventory reporting and facilitates fulfillment services
• Troubleshoots issues with active engagement of 3pl
• Responsible for billing of all 3pl activity
• Responsible for business development to include pricing new opportunities, facilitating warehouse tours and joining sales calls.

Team Leadership:

• Ensure distribution center crews operate in an efficient, productive, accurate and professional manner
• Maintain proper staffing levels, staff schedules, oversee hourly staff training; Plan needs based on projected projects and volume; Deliver timely performance feedback and corrective suggestions/actions to both staff and customer account teams
• Maintain a constant presence in the work area to support and lead warehouse staff; Provide a safe work environment for all areas of operations; develop and maintain a positive and collaborative work environment
• Ensure integrity and discretion when handling sensitive and confidential information
• Participate in the recruitment, selection, promotion, and alignment of qualified and diverse talent
• Support the annual merit and equity programs for assigned team to align compensation with performance results
• Outline employee role accountabilities and expectations; manages performance to drive the right behaviors and improve results and provides useful real-time coaching, development activities and stretch assignments; supports employees with problem resolution
• Develop people to meet both their career goals and the organization's goals

Required Qualifications:

• Must be at least 18 years old
• Minimum 2 years of experience in a warehouse, distribution center, and/or manufacturing operations environment
• Knowledge of efficient and safe warehousing practices
• Basic computer skills
• History of delivering results and demonstrated effective leadership skills
• Manual dexterity required for operating machinery
• Ability to occasionally lift up to 50lbs
• Ability to work all day in a temperature-controlled environment (as low as 35 degrees)

Preferred Qualifications:

• High School Diploma or GED
• Previous supervisory experience
• Ability to interact effectively with all levels of the organization
• Proven ability to effectively communicate information and/or instructions
• Delivers detail oriented, accurate and organized results under pressure
• Demonstrates the desire to operate in an entrepreneurial, multi-task environment
• Bilingual in Spanish and English
• Values a diverse and inclusive work environment

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Two medical plans (including a High Deductible Health Plan)
• Prescription drug coverage
• Enhanced Fertility benefits
• Flexible Spending Accounts
• Health Savings Account (including employer contribution)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability
• Paid and floating holidays
• Paid time off (PTO)
• Paid parental leave
• Paid time off to volunteer in your community
• Charitable Giving Match Program
• 401(k) with 6% company matching
• Employee Stock Purchase Plan
• Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE page.

Why Do You Belong at C.H. Robinson?

Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world’s economy. With 19 million shipments annually for 105,000 customers, our people and technology literally move the world.

As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World’s Most Admired Companies 2021. Headquartered in Eden Prairie, Minnesota, we are proud to be recognized as one of LinkedIn’s Top Companies in Minneapolis-St. Paul 2021. And we’re not stopping there... Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.