Regional Learning & Development Consultant

Job Description

Company Description

At McDonald's, we are committed to being the best, and that starts with finding the best people. We have built a team of extraordinary people from around the world. We are problem solvers, risk takers, innovators, and thought leaders that take our work seriously, but have fun doing it. We challenge ourselves to get smarter and sharper every day, we value personal and professional growth, and believe in rewarding and celebrating our successes.

Job Description

The Opportunity

McDonald’s Canada has an opportunity for a Regional Learning & Development (L&D) Consultant – West, in our Vancouver office. Reporting to the National L&D Manager, you will be a key member of the Vancouver - based team, working in tandem with teams in our regional offices across Canada. As a L&D Consultant you will work to change individuals' behavior that improves business results by consulting in training, operational standards and facilitating training classes. Key customers include Staff, Owner/Operators, Restaurant Management, and learners. The primary function of this opportunity is to facilitate learning – virtual classes and in person. This means you will conduct training which motivates, builds competencies, and improves individual's performance and contribution to restaurant results.

Who You Are

You are a student of the business and are naturally curious to learn as much as you can because you also love to teach, to share your learnings and experiences to others. You like to be in front of a group and speak with passion, energy and enthusiasm to keep your audience engaged. You are passionate about guest service. You love working within a team environment to achieve a common goal. You embrace feedback to strengthen your leadership presence. You are technologically inclined and well versed with delivering online/virtual learning.

You are looking for a company with a winning culture, where you can grow in depth and breadth while making a tangible impact on strategic initiatives.

What’s in it for you?

This is an unparalleled opportunity to join a winning organization during an exciting time of transformational change. You will be part of the global Learning & Development Center of Excellence (COE) organization developing and delivering functional and leadership training to help enable the transformation. You will gain exposure across all levels of the organization, from your team members to the Chief People Officer; from managers to Executives and Franchisees.

Position Description

In addition to following McDonald’s policies and procedures, principle accountabilities include, but are not limited to:

• Delivering an exceptional classroom experience that inspires and influences our people to be great leaders. Demonstrating and reinforcing the leadership values which support the McDonald’s vision. Serves each customer's requests by helping identify the appropriate resources and interventions to most effectively accomplish their objectives.
• Provides strategic interventions which helps their market accomplish its objectives. Coaches people on how to measure and improve training results, and how to appropriately diagnose problems and create actions that solve them. Frequently communicates and provides feedback to Regional Staff and Owner/Operators regarding the success and opportunities for people development within an organization.
• Creates a partnership between Owner/Operators, Operations Manager, Consultants, Restaurant Managers, and learners that stimulates transfer of training, return on training investment (ROI), and improves restaurant results.
• Serves as an operations expert and consultant on McDonald’s operating standards, management tools, and training systems to maximize restaurant QSC&V.
• This role requires travel 30-50% of the time throughout Eastern Canada, with the opportunity to work in other areas of the country periodically (once it is safe to resume travel post Covid)

Qualifications

• Strong verbal and written English language skills are a requirement
• High School Diploma or equivalent, BA/BS degree preferred
• Confident and competent public speaker
• 2+ years of experience working in a customer service and/or hospitality environment
• Operational expertise in QSR, restaurant industry and/or hospitality preferred
• Consulting experience a plus
• Experience working in an ambiguous, every changing environment
• Proven self-starter
• Strong interpersonal, written and verbal communication skills
• Strong business acumen
• Microsoft office expertise in Power Point and Word
• Must be able to travel throughout Canada

Additional Information

McDonald’s Canada and Owner/Operators are committed to a diverse and inclusive workplace for all. Our workplaces have a long-standing policy of providing fair, equitable, and accessible opportunities for all employees and prospective employees. Accommodations during the application process are available upon request.