Head of Solutions SEA

Job Description

Job Title

Job Description

Head of Solutions- SEA

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that makes a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever-evolving health and well-being needs.

In this role,you will have the opportunity

• The Head of Solutions Centre of Excellence (COE) for South-East Asia drives and steers the acquisition process of large-scale projects/ long-term strategic partnerships/solutions in, the market in complete alignment with the BM&S and Operations market teams.
• Coordinate, the solution development in the market to Ensure An aligned structured approach over BM&S clusters) via project managers who are virtually part of the overall BM&S solutions activities.
• Ensure proper realization and execution of existing long-term strategic partnerships, including customer satisfaction. The person provides proper deployment and execution of the Deal Board process for large-scale projects/ long-term strategic partnerships/solutions in the market, where required.
• You are responsible for installing enablers to build a solutions and services business in the market aligned with the company commitments of revenue targets and deployed to the relevant BM&S’s (Business Marketing & Sales) Leaders
• Drive conversion through process management, robust decision-making, and a thorough understanding of payment models and drive scale and sustainable returns for Philips. Furthermore, the person works effectively E2E internally, builds and retains meaningful networks

To be successful in this role,

• You need to develop and maintain a strong understanding of Philip's customer requirements in SE Asia and uncovers opportunities for continuous growth
• Supports the SE Asia market teams to engage customers at senior levels to understand their business drivers and position Philips as a strategic partner
• Maintain a relentless Customer First mindset through the positioning of impactful solutions to deliver tangible business outcomes
• Develops, regularly updates, and deploys the winning commercial strategy for solutions (configures & customized), synchronizing all key organizational deliverables across Idea to Market, Market to Order and Order to Cash (I2M, M2O and O2C) – in full alignment with the BM&S and Operations market teams
• Ensures that required resources (opportunity team) and budget are in place to drive winning customer proposals
• Manage resources and capacity planning based on opportunity assessments
• Monitors the overall performance of the large-scale projects / long-term strategic partnerships/solutions (sales, profitability, and operational excellence) against budgeted KPIs and takes corrective actions
• Ensures appropriate level of cooperation across all functions, businesses, and geographies of the organization to maximize customer satisfaction and operational performance
• Works in very close interaction with the customer, BM&S’s and operations market teams, and the related international teams supporting Long term strategic partnerships and customized solutions (e.g. Integrated Solutions Center)
• Strategically engage with Global/Market Team to enable for the most relevant solutions (best practice+ local expertise)
• Responsible for the Talent Development and Capability Development in line with the agreed strategy, and strategic workforce plans
• Provides strong people leadership
• Ensures full adherence and integrity of business operation according to internal/external requirements and standards. Drives standardization and scalability of solutions
• Role models our General Business Principles as a fundamental part of our behaviors and takes pro-active measures throughout Philips to ensure compliance with the GBP
• Daily demonstrates the highest level of Philips Leadership competencies and our five behaviors
• Drives continuous improvements applying LEAN to improve Market to Order(M2O)

Required Competences

• Acts as a role-model for our Philips behaviors: Customer first, Quality & Integrity always, Team up to Win, Take Ownership to deliver fast, Eager to improve and inspire
• Customer-centric: driven by a solid external focus
• Proven success in developing innovative business models. Skills in creating innovative strategies. Entrepreneurial spirit within a frame of operational excellence. Builds for scale and sustainability
• Drive for results
• Shows a deep understanding of the global business environment and end-user insights
• Strong communication and interpersonal skills, including effective communication with C-level
• Problem-solving skills. Able to find solutions to difficult or complex issues. Drives continuous improvement via Lean
• Builds effective teams and Championing people’s growth
• Collaborates and influences stakeholders and works in a matrix environment
• Works across internal and external boundaries to maximize value for Philips

How we work at Philips
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home – for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way. Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:
We believe in the importance of impactful collaboration: There's certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.
We embrace flexibility: Choosing where, when, and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams, and our customers on a case-by-case basis.
We want to be at our best: The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.