Franchised Operations Technology Manager

Job Description

Posting Date Jan 17, 2022
Job Number 22006803
Job Category Information Technology
Location Epicurean Hotel Autograph Collection, 1207 South Howard Avenue, Tampa, Florida, United States VIEW ON MAP
Brand Autograph Collection Hotels
Schedule Full-Time
Relocation? Y
Position Type Management
Located Remotely? N
Marriott's Autograph Collection features a select group of upscale and luxury independent partner hotels, each with its own distinct personality, experience, style and features. Located in major cities and desirable destinations around the world, Autograph guests favor hotel stays that reflect their own unique and personal styles. Be a part of our team and deliver an innovative guest experiences that resists predictability.

Additional Information: This hotel is owned and operated by an independent franchisee, Mainsail Lodging & Development. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

JOB SUMMARY

The Operations Technology Manager has comprehensive responsibility for Mainsail Lodging and Development in-the-field software applications and business technologies. Provides leadership in planning and managing the adoption, implementation, utilization, and optimization of branded, third-party or other industry applications and technologies to create value to benefit team members and guests. The ideal candidate provides in-depth technical expertise for transitioning and existing portfolio properties regarding both technological and operational initiatives. The position reports to the Corporate Director of Technology.

Business Requirements:

• Familiarity with industry systems including those currently in use by Mainsail Lodging and Development (MICROS, Opera, FOSSE, MARSHA, Lightspeed)
• Ability to work with hotel teams and regional leadership to understand needs and clearly articulate solutions
• Serves as point of escalation for vendor and property users
• Ability to work with PMS, POS, sales system, SaaS and applications vendors and service providers to identify, vet and acquire systems that will increase efficiency and achieve value
• Effective communication with property executives and corporate staff to convey issues and or possible solutions necessary
• Engage in task force duties for property support and projects
• Analyze and report on support data to determine the best solutions
• Ability to deal with confidential information in a discrete manner, not compromising company and/or personal confidences.

JOB REQUIREMENTS

Business Qualifications:

• Bachelor's degree in Information Technology, Computer Science, Information Systems or a related field, or equivalent experience
• Strong knowledge using and administrating VMware.
• Strong knowledge using and administrating 0365 platform
• 2-5 years of experience working in IT operations
• Experience leading and managing large IT projects and rolling out IT infrastructures across various technologies
• Experience in Hotel Technology strongly preferred
• Excellent project management skills and strong ability to prioritize
• Ability to manage internal and external resources to address day-to-day needs for applications troubleshooting and issues resolution
• Excellent problem-solving skills

This company is an equal opportunity employer.

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