Operations Manager

Job Description

ADP is hiring an Implementation Operational Excellence Manager

In this position you will lead a team of approximately 3 to optimize the operational function for the Lifion implementation team. The Implementation Operational Excellence Manager is responsible for identifying operational process improvements and building and executing a plan to achieve successful results, including rollout/communications and training of the internal implementation team. Reporting directly to the Senior Director of Implementation Optimization, this role is a key part of the Implementation organization and will be required to build relationships with other parts of the NAS Implementation Organization and drives and supports best practice, continuous improvement and standard work across the team.

Integrity, resilience, positivity, and a “refuse to lose” attitude are must-haves in this job. As with any role, you will experience ebbs and flows, and change. However, challenges should ignite your determination and invigorate you to thrive, not weigh you down.

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We’ve received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans over the next ten years. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos

Ready to #MakeYourMark? Apply now!

What you’ll do: Responsibilities

• Drives initiatives that optimize our implementation operations process and operational tooling. Focused on integrating our process and tools with the larger business units within ADP through best practice and leveraging tools, templates, and process to avoid recreating the wheel.
• Develop project plans, tracks project status, and updates plans accordingly. Report status to Senior Director of Implementation Optimization
• Manage and develop team of Operations Analysts who drive optimization initiatives within Implementation. These analysts will also manage the audit procedures to ensure our projects are updated accurately and that various tasks are completed on time. These analysts will also participate in the onboarding/offboarding procedures.
• Executes on continuous improvement initiatives and acts as a change leader
• Develop and execute rollout and change management plans to ensure end user adoption throughout the organization.
• Manage operational auditing and procedural compliance audit process
• Manage all HR related activities for the team, including performance, development, training, hiring, and staffing

Deepen Relationships Across the ADP Family. In addition to enhancing our implementation processes, you will strategically cultivate relationships within Implementation and across the entire Lifion and ADP team. But it’s not all business; you will make life-long friendships here.

Collaborate Daily. You will serve as a trusted advisor, partner, and ADP ambassador to Implementation leaders and subject matter experts, internal partners, and overall network while demonstrating grace under pressure and the highest ethical standards.

TO SUCCEED IN THIS ROLE: Requirements

• Positive Self-Starter. You have an upbeat, persistent style and the ability thrive in ambiguity with a passion to bring order and structure to process. You can manage your time well, prioritize deliverables, and multi-task with the best of them.
• Leadership Experience: You have experience leading, developing, inspiring a team of experienced and passionate high performers.
• Strong Written and Verbal Communication Skills: you are an excellent communicator and build positive relationships across your team, your peers, and across the business. In addition, you can present your ideas in a clear, professional manner on paper, in-person, and over the phone to all levels within the organization.
• Detail Oriented and Results Obsessed: You have the ability to both independently deliver on initiatives and manage the initiatives of your team. You drive results – on time and well-executed projects, and then ensure adoption.
• Demonstrated Ability to Work Under Limited Supervision: You have ability to work independently successfully delivering results

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, fast-paced environment means plenty of opportunities to progress.
• Continuously learn. Ongoing training, development, and mentorship opportunities for even the most insatiable learner.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Balance work and life. Resources and flexibility to more easily integrate your work and your life.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.