Relationship Manager, TMBC

Job Description

This position can be located virtually.

The Marcus Buckingham Company (TMBC), powered by ADP turns talent into performance through innovative solutions designed for team leaders. Grounded in decades of research on what drives engagement and performance in teams -- our technology and leader development offerings help companies build more teams like their best teams.

Do these words describe you? Partner. Implementer. Change Driver. Creative Problem Solver. Game Changer..

Are you constantly inspiring and challenging new ways of thinking?

Do you enjoy the challenge of bringing value to unconsidered needs?

Do you feel strong bringing strategic value to your clients?

If your answer to these questions is an enthusiastic "yes" then please keep reading! The Client Success team is looking for a Relationship Manager.

As a Relationship Manager, you will be the main partner for the successful delivery of StandOut technology and leader development. You will lead a portfolio of clients by fostering relationships, driving user adoption, developing strategic outcomes, and retaining and growing clients. You care about your clients and are attentive to their needs, always searching for new ways to make their experience the best it can be.

This is a full-time position, and the Relationship Manager position will reside anywhere in the U.S.

Do the following activities make you feel STRONG?

• Managing the work from solution design and development to implementation and ongoing support
• Successfully managing multiple concurrent clients and projects
• Building and fostering strategic relationships, both internally and externally
• Aligning and evolving strategic objectives
• Consulting with clients to drive adoption and usage of StandOut to help them achieve their goals, and responding quickly to their questions
• Collaborating with internal and external stakeholders to ensure the voice of the client is heard and seen
• Presenting, facilitating and leading conversations
• Understanding, analyzing and interpreting data to tell a story
• Retaining and growing the portfolio

Is it YOU we're looking for?

• A passion for client success
• Ability to quickly establish and maintain senior-level client relationships
• Technical aptitude to become an expert in StandOut technology
• Ability to quickly grasp fundamentals and details of different industries
• Ability to deal with complexity & ambiguity
• Adaptable and open to a fast paced, ever-changing environment
• Data smarts
• Ability to drive change
• A curious mind that can navigate complexity & ambiguity

Education and Experience

• Bachelor's Degree and/or equivalent experience
• 3-5 years managing and consulting on strategic client accounts

Preferreed Skills

• Demonstrated skills in collaboration, analytics, presentation, and client management
• Cross functional project management experience
• Excellent written/oral communication and presentation skills including the ability to facilitate large group meetings and host webinars
• Experience with SaaS implementations/delivery preferred
• Minimal travel required

In the state of Colorado, we are offering the following benefits (subject to change):

• Salaried and hourly workers who work on average 32 or more standard hours per week:
• Medical, Dental, Vision, Life Insurance, 401(k), Charitable Contribution Match, Holidays, Personal Days & Vacation, Student Loan Repayment Program and Paid Volunteer Time Off

We believe in good faith that compensation for a successful candidate based in Colorado would be between the range listed below.

Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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