Customer Account Manager, Special Projects

Job Description

Customer Account Manager, Special Projects-MON18623
Description
BOMBARDIER
Bombardier is a global leader, creating innovative and game-changing planes. Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy, efficiency, reliability and safety. We are a global organization focused on working together with a team spirit.
In your role, you will:
- Overall accountability & performance for Customer Facing team including KPI management, special projects execution & business management of customer activities from Sales, Spec’ ing, Delivery to entry into service
- Based on performance data creates and maintains detailed actions and project plans to insure continues improvement
- Coordinates tasks, assigns appropriate resources and ensures proper task completion based on data collected
- Manages customer aircraft technical issues with multifunctional teams to ensure that issues are brought to resolution in a timely manner
- Interfaces with Contracts to identify any key risks that could impede customer deliveries
- Manages business performance by using appropriate systems, tools and program KPIs
- Prepares and leads weekly reviews, including internal executive reviews.
- Collaborates with Strategy & Performance Team and stakeholders to creatively solve problems and brainstorm solutions
- Ensures the use of best practices and applies lessons learned from previous projects
- Identifies risks, threats, or opportunities that could impact the success & budget of the project and escalating issues to Strategy & Performance Team
- Identifies deviations between project scope and desired deliverables, initiating change requests as needed;
- Controls quality by: reviewing deliverables prior to presentation, enhancing internal and external deliverables/documents as needed, suggesting improvements as appropriate
- Coordinates with internal resources/stakeholders such as engineering, contracts, CFT, Quality, programs, Aftermarket and logistics during project execution
Qualifications
As our ideal candidate,
- You hold a Bachelor’s degree in Engineering (or equivalent); minimum of seven (7- 10) years of experience in program management; or equivalent experience; PMP certification an asset.
- You have related experience in business or commercial aviation
- You have a minimum of two (2) years related experience in a customer facing role
- You have excellent organizational and planning skills, are able to set priorities in order to achieve important milestones.
- You have exceptional communication skills; are able to communicate at all levels of the organization from shop floor to board room level. You are equally able to communicate to all levels of our within the customer representative organization.
- You have strong customer orientation
- You will be expected to be a team player, as well as being a leader within the multidisciplinary project team.
- You are fluent in English & French (written and spoken) would be an asset
Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age immigration status, disability or other applicable legally protected Characteristics to apply.
We thank all applicants for their interest, however, only those under consideration will be contacted. Please continue to monitor our website and apply for additional positions for which you are qualified and may be of interest to you.
Join us at https://bombardier.com/en/careers/career-opportunities
Your ideas move people.
Job: Account Management
Primary Location: CA-QC-Montreal Dorval
Organization: Aerospace
Schedule: Full-time
Employee Status: Regular

Job Posting: 03.01.2022, 11:24:34 AM
Unposting Date: Ongoing