Field Service Representative

Job Description

Eaton’s Electrical Sector is currently seeking a Field Service Representative to join our team. This position is based at our Delta, BC location or in the Kamloops, BC area.

Position Overview:

The primary purpose of this position is to provide field service engineering and technical assistance to customers in areas of installation, startup, maintenance, repair, training and modification on power transmission, distribution and generation equipment and systems.

In this function you will:

• Provide field service engineering, technical assistance, scheduling and sales support direction to Field Service Representatives and customers in areas of installation, testing, startup, maintenance, repair, training and modification of electrical power distribution equipment.
• Responsible to self-manage assigned projects for electrical equipment, knowledge of electrical test and diagnostic equipment.
• Deliver technical solutions to customers.
• Performs less conventional complex engineering assignments that may involve equipment or product design, testing of materials, process studies, or research investigations.
• Mentor less experienced technicians.
• Provide technical training.
• Perform all job functions with adherence to Eaton’s Philosophy and Values, as well as Safety and Environmental standards.
• Skilled proficiency in the following:
  • Advanced Troubleshooting Technique
  • Advanced Test Equipment Operation
  • Basic Protective Relays
  • Basic PQ Measurements

When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.

Required (Basic) Qualifications:

• Red Seal Interprovincial Journeyman Electrician OR post-secondary degree/diploma in Electrical Engineering or Electrical Engineering Technology from an accredited institution with a minimum three (3) years of experience evaluating and servicing electrical distribution or control systems.
• Possess and maintain a valid and unrestricted driver’s license.
• Must be legally authorized to work in Canada without company sponsorship now or in the future.

Preferred qualifications:

• Experience in protection and control circuits
• Experience electrical equipment modification and installation
• Experience commissioning new electrical equipment
• Experience troubleshooting and maintaining both medium and high voltage equipment

Position Criteria:

• Excellent communication and interpersonal skills.
• Strong analytical aptitude and complex problem-solving skills.
• Intermediate/advanced knowledge of Microsoft office applications.
• Effective time management, prioritization and project management skills
• Knowledge and practice of safety precautions related to working with electrical and electronic equipment.
• Understanding of the company’s and competitor’s electrical, electronic and mechanical products.
• Demonstrated ability to provide service and represent company interests in developing customer relationships to assure long-term customer satisfaction.
• Must be willing to travel to customer sites within region
• Experience in performing power quality measurements, troubleshooting, and analysis preferred.
• Experience in protective relays preferred.

We provide benefits that are industry competitive and focused on employee well-being. Listed below are programs that are offered globally, but program availabilities may vary by site.

• Flexible work options to help balance work/life demands (at participating Eaton sites)
• Healthcare/retirement savings programs
• Competitive compensation packages to reward skills and performance
• Tuition assistance or financial help for ongoing learning and development
• Health, Dental, Vision & Wellness programs
• Donation matching (U.S., Canada, Puerto Rico)

Please be advised that as part of this position, you will be subject to Eaton’s Drug and Alcohol Policy, a copy of which is available for your review. Pursuant to that policy, you may be required to undergo drug and alcohol testing depending on the conditions set out in that policy.

Eaton has in place accessibility policies for accommodating employees with disabilities. If you are selected for an interview and require accommodations, please let the recruiter or hiring manager know so that we can work to make reasonable adjustment

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Engineering

Region: North America – Canada
Organization: ESSG CA Canada

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 25 % of the Time