IT Administrator

Job Description

Narvar is Growing! We are looking for an IT Administrator responsible for providing high-level technical support to all clients. Researches, develops, and implements new desktop technologies that will improve the overall workstation experience for users. This person will also, deploy, image, configure and setup new hire equipment while maintaining an equipment inventory list , and will assist in the day-to-day administration. This role is also to configure, troubleshoot, monitor, and administer SaaS applications or platforms, and ensure high levels of availability and security of supported systems.

Day to Day

• Serves as the primary technical contact for business associates for a given site, providing status updates on technical issues, production problems, technology-related projects and responding to general technology inquiries. Resolves Help Desk tickets with minimal direction from immediate supervisor. Engages necessary support resources, both internal and external to understand and correct issues.
• Installs, configure, test and maintain a variety of equipment printers, Mac and Windows laptops.
• Be responsible for activities related to system administration such as user management, audit and report generation, desktop support and maintenance.
• Manages end user accounts, permissions, and access rights.
• Anticipates, identifies, troubleshoots and mitigates/resolves issues that involve desktop support, line of business specific applications, as well as SaaS applications.
• Recommends, schedules and performs software improvements, upgrades, patches, and reconfigurations.
• Maintains documentation for applications, processes, and procedures.

What we are looking for

• Strong customer service orientation.
• Good communication skills, both written and verbal, with demonstrated ability to convey technical matters in a non-technical fashion required.
• Proven analytical, planning, problem-solving and decision-making skills required.
• Ability to effectively prioritize and execute tasks within a dynamic, team-oriented, collaborative environment.
• Minimum 3+ years of Desktop Level support experience in a large-scale distributed environment, preferably global required.
• Must have a strong knowledge of desktop hardware and software for both Windows and MacOS platforms.
• Must have knowledge of Google Suite or other SaaS cloud platforms.
• Experience in the operation of a remote desktop support group or similar call-center-based support model required.
• Basic understanding of the technical aspects of LAN Administration required.
• Professional Certification in a defined best practice methodology (ITIL, MOF, HDI) desired.
• Associate’s Degree in an information technology related field or demonstrated comparable experience.

Why Narvar? We're on a mission to simplify the everyday lives of consumers. We believe post-purchase is a critical phase of the customer journey and that's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!

From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with Patagonia, GameStop, Neiman Marcus, Sonos, Nike and 1200+ other brands. Through the pandemic we have pivoted and embraced a fully remote workforce where together we've served over 500 million consumers worldwide, processing 8+ billion orders last year alone over 40+ countries and across 50+ languages.

Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate our wins. We’ve been recognized by Fast Company numerous times as one of the most innovative companies in the world – for social good to logistics optimization. You can feel good knowing you’re working towards changing the world! Join us on our mission.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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