Senior Product Manager, Concierge

Job Description

Oscar Product is a growing, fast-paced team using technology and design to revolutionize healthcare. As a Senior Product Manager, you’ll play a key role in helping Oscar solve problems with smart technology solutions and accelerating your team’s execution. You’ll have the opportunity to work on a range of high impact problems to support Oscar’s business goals, partner with senior stakeholders across the business, and independently define the strategy for your product domain area and lead cross-functional projects within tech.

In this role, you’ll join our Service Technology product team. You’ll work across teams to identify opportunities that enable our teams of care guides, nurses, and social workers to effortlessly guide members through the complexities of healthcare. You’ll work closely with a team of engineers and your design partner to translate in-depth user research into tools and systems that streamline and enrich our interactions with members.

You will report into a Group Product Manager based in NYC.

Requirements :

• Comfortable with complex systems . You know how to analyze and decompose a complex system and communicate that complexity simply and cleanly.
• User-centric . You have a grasp of user experience and design with members, providers, internal users, and more in mind
• A researcher . You can think creatively about how to get the information you need to prove or disprove your hypothesis using user research or data (hard data skills like SQL a plus).
• An end-to-end thinker. You can look at a problem and create a solution all the way from top-level goals to smaller operational details.
• Empathetic. You understand other disciplines and bring everyone together using clear communication and strong structured thinking.
• Great at prioritizing. There are a million ways to make the healthcare experience better - we can’t fix all of them at once! Where will you start and why?
• Collaborative . You love helping engineers, designers, operations experts, and other teams around you do their best work. You are always driving towards a decision.
• Experienced . You have worked directly with engineers in product management roles for 4+ years.

Responsibilities:

• Defining the business and user goals of a product team focused on helping Care Guides assist members in navigating their insurance plans.
• Work with engineers, designers and other company partners to create specs and implement features.
• Make sure your projects are progressing smoothly, while weighing the trade-offs among speed, scale-ability, simplicity, and quality.
• Produce insights from data and user research to help you identify potential improvements.
• Coordinate and organize work across multiple perspectives and functions within Oscar.

Nice to Haves:

• Previous experience supporting large internal operational teams.

Life at Oscar:

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

We aim to make health care affordable and accessible for all, and apply this same vision to our perks and benefits, including: medical benefits, generous paid-time off, paid parental leave, retirement plans, company social events, stocked kitchens, wellness programs, and volunteer opportunities.

Reasonable Accommodation:

Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team ([email protected]) to make the need for an accommodation known.

Pay Transparency Policy:

Oscar ensures that you won't be discharged or discriminated against based on whether you've inquired about, discussed, or disclosed your pay. Read the full policy here .

COVID-19 vaccine requirements for in-person work:

To protect the health and safety of our employees, we require any employee conducting in-person work* to be fully vaccinated against COVID-19 by their start date. If you are unable to be vaccinated due to medical or protected religious reasons, please reach out to our Benefits team at [email protected] to submit an accommodations request.

*Note: In-person work includes: employees required to work from our offices, employees conducting sales work in the field and employees conducting at-home or in-person visits with members.