Global Delivery Capability Manager

Job Description

Job Title

Job Description

We invite you to join Philips Ultrasound as a Global Delivery Capability Manager – Ultrasound Service & Solutions Delivery in our Bothell, WA location.

Effective Wednesday, December 8, 2021, all U.S.-based employees are required to be fully vaccinated against COVID as a condition of employment at Philips. Employees with a sincerely held religious belief and/or disability impacting their ability to obtain the COVID vaccine can request a reasonable accommodation.

If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. You may contact 888-367-7223, option 5, for assistance.

US work authorization is a precondition of employment within the US. The company will not consider candidates who require sponsorship for a work-authorized visa.

In this role, you have the opportunity to

As the Delivery Capability Manager, you will be responsible for the operational success of the solution and deliver measurable business results by activation solutions that meet both market needs and organizational goals.

This role reports to the Ultrasound S&SD Operations Directory and will work closely with the S&SD Solutions team and the markets to activate solutions in the markets

You are responsible for

This role will lead the activation of solutions into markets, ensuring the markets are able to operationally support these solutions, which are critical to the growth of the Ultrasound business. To be successful, as the Delivery Capability Manager, you will need to partner with the solutions team and the market teams to understand process requirements, capabilities in markets and will then activate those capabilities to ensure a great customer experience, business success and solution scalability. In addition, the role will be active in initial customer deployments and large customer deployments of solutions.

• Global owner for operational activation of activation of solutions into markets
• Determine required capabilities and processes for a market to activate a solution
• Partner with solutions team and markets to build out capabilities and process for activating solutions
• Establish KPIs to determine effectiveness of activation in market, inclusive of customer satisfaction and commercial KPIs
• Support large scale implementations as needed within a market during initial solution activation in a market
• Provide technical expertise to market teams during initial solution activation in a market
• Provide requirements from markets to solutions team to ensure successful activation of solutions
• Ensure scalability of operational support processes, tools and infrastructure in markets
• Provide input to solutions team on desired user experience and operational experience
• Understand customer’s use cases and user journey and ensure ability to support
• Able to manage multiple projects simultaneously; organized with strong time management skills

To succeed in this role, you should have the following skills and experience

• Bachelor’s Degree (minimum) in Engineering, IT or related field
• 10+ years’ experience in consultative sales and marketing including strategic selling and negotiation
• Customer centric. Ability to interact put customer’s needs and customer’s experience at the fore forefront of all activities
• Program management experience: implementing programs in cross functional teams
• Strong analytical and process skills
• Healthcare product/industry/technical acumen
• Excellent oral and written communications skills
• Team oriented – ability to motivate and work well within a matrix, diverse, global and cross-functional environment
• Willingness to travel 10-30%

Preferred Qualifications:

• MBA or Master’s degree in Marketing, Business Administration or related field
• Experience in Healthcare industry, ideally with clinical engineering, biomed and / or IT
• Experience implementing software-based solutions at healthcare customers
• Innovation – demonstrated ability to develop new ideas through collaboration and execute on creative ideas
• Demonstrated ability to influence and negotiate internally

How we work at Philips

Our newly adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home – for our hybrid roles.​

Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:​

We believe in the importance of impactful collaboration: There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.

We embrace flexibility: Choosing where, when, and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams, and our customers on a case-by-case basis. ​

We want to be at our best: The way we work, and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best. ​

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video

Find out more info about Philips at www.philips.com/na/careers

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Equal Employment and Opportunity Employer/Disabled/Veteran

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