Onboarding Support Analyst, Client Licensing

Job Description

Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together , let's transform the way the world pays.

Job Description

Team Summary:

Client Services provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

Global Configuration and Licensing ensures the integrity of the payment system and supports Visa clients in the development of their electronic payment business. Licensing grants client licenses and conducts initial client onboarding and due diligence checks. Also, Licensing maintains client lifecycle updates including sponsorship change, legal name change, ownership change, license upgrades and downgrades; and manages client numerics for their Visa programs and services.

What the Onboarding Analyst does at Visa:

The Licensing Analyst is a key role on the team in managing Visa clients’ license applications. This Singapore-based position serves as an onboarding support analyst, being the liaison with different stakeholders, monitor, track and report all Client Licensing requests for the AP and CEMEA regions. This role will also provide an opportunity to work with various stakeholders globally on Licensing matters as well as key Visa initiatives.

In this role, you are expected to:

• Monitor all license application workstream tracks and update status in Dynamics
• Monitor Objectives Level Agreement (OLAs) and escalates to lead if OLA missed
• Support Visa Partner Portal (VPP) queries related to Licensing flows
• Administer the business processes related to the admittance and ongoing management of Visa clients, including licensing, sponsorship, numeric assignments, as well as mergers and closures
• Analyze licensing eligibility and requirements per Visa Rules
• Respond to time-sensitive Level 1 requests and inquiries, such as client enquiries, non-member Business Identifier assignments, and client profile changes
• Advise internal and external clients on issues related to licenses, and numerics
• Support Licensing and Enterprise Technology strategies including further automation of VPP and integration of other tools
• Identify opportunities for process improvements, better reporting, or improved collaboration with key partners including clients
• Support monitoring and quality assessment programs and various audits as assigned
• Alert leadership to issues requiring extra level of customer service attention
• Support Licensing workflow processes including mailbox triage and Dynamics queue management, as the backup of the Workflow lead

Why this is important to Visa:

The role collaborates across the organization and with external stakeholders to support strategic business objectives and deepen partnerships with clients, enabling Visa to bring greater value to our clients and their business.

Projects that you will be a part of:

This role provides consultation to clients and internal stakeholders on Visa licenses, and numerics configurations best practices to achieve implementation of Visa products and services for new and existing Visa clients.

Qualifications

We are looking for an individual who brings a curiosity about payments, is results-driven, and client focused. As a candidate, you should have:

• Bachelor’s Degree in Computer Science, Information Technology or equivalent
• Minimum 5 years of work experience in a business analyst role in software or financial services
• Effective communication skills
• Strong customer service skills and orientation
• Ability to manage high volume of work with constant detail orientation; able to meet deadlines with quality work
• A collaborative mindset, proactively partnering with others to achieve work goals; seeking common ground when dealing with different points of view and competing priorities

What will also help:

• Ability to consider the broader business impact of actions, and escalating issues on a timely basis for resolution
• Continually seeking opportunities to enhance the effectiveness of all business actions; identifying creative ways to complete and enhance work
• Adaptability to shifting priorities and challenges to act on new ideas and work process improvements
• Comfort working in a global environment impacted by different legal, cultural and business priorities. Able to understand how global framework works in context of addressing specific local requirements
• Experience using standard MS Office tools (e.g. MS Teams, Project, Excel, PowerPoint, Word, Visio, etc.)
• Working knowledge of payment industry and familiarity with Visa databases and workflow tools including VCIS, MS Dynamics, etc. a plus

Additional Information

Due to the COVID-19 pandemic and the evolving visa/travel restrictions in place, we are currently only able to extend offers to candidates with the right to work in Singapore. We are keeping the situation under close review and will adjust accordingly should the restrictive measures be lifted.