Design Manager

Job Description

We are passionate people focused on transforming the customer experience and dedicated to creating innovative solutions to address the unique challenges of our extraordinary scale

Requisition #: R326357 Pub Date: 12/16/21 Apply Now Share This Job With a friend (or yourself)

Job Summary

Comcast’s Xfinity products and services impact millions of customers. Our customers' happiness and overall satisfaction depends on the quality of their product experience Comcast’s Experience Design Group collaborates with leaders and teams across Comcast NBCUniversal to create exceptional experiences that leave lasting impressions, improve daily lives, and foster long-term customer relationships.

Job Description

XOE (Xfinity Order Entry) is the shopping engine and experience powering Xfinity sales. You’ll be joining an omnichannel-focused design team, (with a sub-specialty in employee tools) and be responsible for leading design efforts for employee-specific features for assisted sales channels (call center, retail), with activities including:

• Being the point person in the design team for all things Assisted Sales experiences
• Forging collaborative relationships with Assisted team stakeholders and partner
• Advocating for end-user employees’ on-the-job needs
• Partnering with user research to uncover and evaluate channel-specific needs
• Collaborating with counterpart design leader and creative director for strategic design planning
• Helping to build out and mentor team of designers focused on employee sales experiences
• Expanding XOE experience to include the Xfinity Mobile sales flow
• Evolving the XOE experience in tandem with a three-year tech stack transformation

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Education

Bachelor's Degree

Relevant Work Experience

5-7 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.