Sr. Client Experience Analyst

Job Description

A job at The Marcus Buckingham Company, (TMBC), an ADP company is unlike any other you’ve had. You’ll be challenged. You’ll be inspired. And you’ll be proud. What do we do at TMBC? – We Fuel Engagement. Accelerate Performance. Leader by Leader. Team by Team. Why do we do it? Because we are passionate about transforming people and organizations through Strengths. We believe that in order to be your best, you need to bring your best. And that is why we have a team of people who are ridiculously excited to wake up and work. A team of game-changers who get the chance to make a difference, every day.

Do the following activities make you feel STRONG?

• Lead the delivery of strategic projects and continual improvement initiatives to support business goals with key stakeholders
• Collaborate with internal partners to understand business needs that may identify opportunities in leveraging client listening to align and validate priorities
• Identify enhancement opportunities based on monitoring of client and internal partner listening data and insights.
• Ownership of Client Advisory Board and Client Communities
• Review and analyze client feedback to identify areas of improvement, recommend next actions and monitor progress with internal partners
• Build strong relationships with key partners within both technical and business teams, to translate and convey requirements to various audiences
• Assist with preparation of executive readouts and sharing of data and insights

Do you want to be part of something amazing? The Customer Experience Team is looking for a Senior Customer Experience Analyst.

As the ideal candidate, you will support TMBC’s clients-first mindset by using data to drive decisions and innovation. You will support key priorities to establish strategy and process to advocate hearing client input and turning it into action.

The Sr CX Analyst will partner closely with internal stakeholders to discover and ensure implementation of improvements. Your ability to keep track of multiple complex projects is second to none, and you have a natural desire to identify patterns and bring clarity to chaos. You’ll have ownership of our newly created Client Advisory Board and taking that forum to the next level.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

This is a full-time remote (work from home) position based out of any state in the continental US.

Is it YOU we’re looking for?

Need to Have

• Excellent organizational skills & attention to detail
• High sense of urgency, initiative, & proactive planning
• Ability to work in collaborative team environment and manage relationships with team and key business partners
• Strong interpersonal skills

Nice to Have

• Prior experience in Management of Client Advisory Board and/or Client Community
• Any type of CX certification or PM certification

Education and Experience

• 5+ years of relevant experience in Customer Experience
• 5+ years of Project Management experience or experience running structured and well-coordinated approaches to projects
• 5+ years of experience in data analysis, reporting and analytics
• Bachelor’s degree or relevant equivalent real-life experience

In the state of Colorado, we are offering the following benefits (subject to change): Salaried and hourly workers who work on average 32 or more standard hours per week: Medical, Dental, Vision, Life Insurance, 401(k), Charitable Contribution Match, Holidays, Personal Days & Vacation, Student Loan Repayment Program and Paid Volunteer Time Off We believe in good faith that compensation for a successful candidate based in Colorado would be between the range listed below.

Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.