User Researcher – Platform Insights

Job Description

The Platform team creates the technology that enables Spotify to learn quickly and scale easily, enabling rapid growth in our users and our business around the globe. Spanning many disciplines, we work to make the business work; creating the frameworks, capabilities and tools needed to welcome a billion customers. Join us and help to amplify productivity, quality and innovation across Spotify. The Platform Insights team consists of highly motivated and extremely friendly people, specialising in providing core datasets, discovering insights, and providing guidance related to engineering effectiveness and data-informed decisions across R&D at Spotify. We gather data from our software development processes, the internal tools usage, and our quarterly Engineering Satisfaction survey. We leverage this data to identify bottlenecks, increase Spotify software development effectiveness, and promote data-informedness. Do you have a passion for removing hurdles to increase effectiveness? Do you want to understand how work flows between teams, how tech health evolves, how Spotify teams put our insights to use? Do you like to help communicate our insights and optimize their impact? If so, join Platform Insights!

What you’ll do

• Conduct qualitative research with development teams to understand their ways of working, their needs, and how our productivity insights are put to use
• Come up with hypotheses, and drive initiatives in user research or data science to validate or invalidate them.
• Help identify our users’ personae and their journeys
• Design and help produce personalised insights to optimize our impact
• Participate in running the quarterly company-wide Engineering Satisfaction survey
• Maintain a strong relationship with other user researchers and data scientists in the Platform Mission and Insights community
• Collaborate closely with engineers, data scientists and team leads across the mission to design and promote shared methodologies to take data-informed decisions

Who you are

• You have several years of experience doing user research
• You are passionate about agile software processes and evidence-based development, with emotional intelligence and a wish to learn new crafts and adapt to new ways of working
• You are used to bridge qualitative and quantitative insights by working closely with analysts and data scientists
• Ideally, you have worked hands-on with software development, or close to software developers
• You are not afraid to try new things, to fail, and to learn from it

Where you'll be

• For this role, it can be within the EMEA region in which we have a work location and is within working hours.
• Prefer an office to work from home instead? Not a problem! We have plenty of options for your working preferences. Find more information about our Work From Anywhere options here .

Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens. Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service with a community of more than 381 million users. Global COVID and Vaccination Disclosure Spotify is committed to safety and well-being of our employees, vendors and clients. We are following regional guidelines mandating vaccination and testing requirements, including those requiring vaccinations and testing for in-person roles and event attendance. For the US, we have mandated that all employees and contractors be fully vaccinated in order to work in our offices and externally with any third-parties. For all other locations, we strongly encourage our employees to get vaccinated and also follow local COVID and safety protocols. Apply for this job