VIP Host - FOX Bet/PokerStars

Job Description

ABOUT FANDUEL GROUP

FanDuel Group is a world-class team of brands and products all built with one goal in mind — to give fans new and innovative ways to interact with their favorite games, sports, teams, and leagues. That’s no easy task, which is why we’re so dedicated to building a winning team. And make no mistake, we are here to win, but we believe in winning right. That means we’ll never compromise when it comes to looking out for our teammates. From our many opportunities for professional development to our generous insurance and paid leave policies, we’re committed to making sure our employees get as much out of FanDuel as we ask them to give.

FanDuel Group is based in New York, with offices in Georgia, California, New Jersey, Florida, Oregon and Scotland. Our brands include:

• FanDuel — A game-changing real-money fantasy sports app
• FanDuel Sportsbook — America’s #1 sports betting app
• TVG — The best-in-class horse racing TV/media network and betting platform
• FanDuel Racing — A horse racing app built for the average sports fan
• FanDuel Casino & Stardust Casino — Fan-favorite online casino apps
• FOXBet — A world-class betting platform and affiliate of FanDuel Group
• PokerStars — The premier online poker product and affiliate of FanDuel Group

THE POSITION

Our roster has an opening with your name on it

FOX Bet & PokerStars are looking to expand its VIP department for online casino, online sportsbook, and online poker. As a VIP Host, you will help support a portfolio of high-net-worth customers by reviewing daily reports, identifying customers who have a high volume of play, and inviting them to the VIP program. After initial interaction with these customers, you will build strong relationships to increase their loyalty and provide an excellent all-around experience. This position will be in a customer facing environment that requires a good understanding of VIP service and a genuine passion for the online gambling industry.

THE GAME PLAN

Everyone on our team has a part to play

• Support a portfolio of High Value Players
• Fulfill weekly comp program to players
• Provide an enhanced proactive one stop service to encourage loyalty
• Develop relationships and offer tailored rewards through regular correspondence
• On-board new VIP players into, and educate them on the benefits within our VIP program
• Work alongside our Product and Operations teams to enhance player experience and drive share of wallet
• Meet pre-determined productivity, quality, and Service Level Agreement targets
• Meet and host VIPs at Hospitality events

THE STATS

What we’re looking for in our next teammate

• Minimum 1 year of experience in customer service field preferred
• Excellent verbal and written communication skills
• Online gaming experience, with a basic understanding of key betting terminology within sports betting, online casino, and poker verticals, is preferred
• Business to Customer Sales experience preferred
• Passionate about providing top level service
• Enthusiastic, self-motivated, and a thirst to learn
• Excellent analytical skills and experience with Excel
• Strives to meet targets and deadlines
• Excellent organizational and planning skills
• Willing and able to work non-traditional business hours

THE CONTRACT
We treat our team right
Competitive compensation is just the beginning. As part of our team, you can expect:

• An exciting and fun environment committed to driving real growth
• Opportunities to build really cool products that fans love
• Mentorship and professional development resources to help you refine your game
• Flexible vacation allowance to let you refuel
• Hall of Fame benefit programs and platforms

FanDuel Group is an equal opportunities employer. Diversity and inclusion in FanDuel means that we respect and value everyone as individuals. We don't tolerate bias, judgement or harassment. Our focus is on developing employees so that they reach their full potential.