UX Designer

Job Description

We are passionate people focused on transforming the customer experience and dedicated to creating innovative solutions to address the unique challenges of our extraordinary scale

Requisition #: R317926 Pub Date: 12/09/21 Apply Now Share This Job With a friend (or yourself)

Job Summary

Comcast’s Xfinity products and services impact millions of customers. Our customers' happiness and overall satisfaction depends on the quality of their product experience Comcast’s Experience Design Group collaborates with leaders and teams across Comcast NBCUniversal to create exceptional experiences that leave lasting impressions, improve daily lives, and foster long-term customer relationships. The Connected Living Experience Design Group is a collaborative, in-house design team, concepting and prototyping the best ideas into accessible experiences for our customers. We deliver strategic, product-designed experiences to our customers through the Xfinity app, delivering enjoyable experiences for broadband, digital & physical security – as well as empowering our customers to manage their relationship with us.

Job Description

Benefits of being part of the team

You will have access to best-in-class customer insights, industry experts, state-of-the art facilities, and opportunities to attend industry conferences—all ways to accelerate your career development and customer empathy. You will be part of a diverse, world class design group with countless opportunities to evolve your design skillset.

We work closely with research, product, business, engineering, and strategic development teams. Our work encompasses multiple platforms including digital interfaces (online, mobile and TV), voice control, physical and printed materials, hardware and service design.

Role Summary:

Concept and prototype the best ideas into accessible experiences for our customers. Work closely with design management on strategic experiences that deliver on our customer & business needs.

Team methodology statement

We use proven methodologies and tools to concept and prototype customer experience solutions that have been designed through best practices across interaction, visual and sensory design. We work closely with UX Research to iteratively tested to deliver strategic design solutions.

Team collaboration and scope

We work closely with research, product, business, engineering, and strategic development teams. Our work encompasses multiple platforms including digital interfaces (online, mobile and TV), voice control, physical and printed materials, hardware and service design.

Core Responsibilities

• Deliver production-ready UX designs in alignment with overarching business and UX goals
• Rapidly drive iterations of existing products (UI specs, UX guidelines, information architecture and user flows, design patterns, and editorial designs) to project completion
• Serve as liaison between UX team members on different parts of large projects; communicate regularly with Engineering and Product teams
• Ability to prototype as a way to explore a concept or provide a proof of concept for executive review
• Proactively review contending products and recommends design solutions that differentiate Comcast’s products from those of competitors
• Concept and prototype the best ideas into accessible experiences for our customers. Work closely with design management on strategic experiences that deliver on our customer & business needs.
• Coordinates and contributes to the experience design for external digital communications and Web sites for the company, including content development, user research, user-centered design processes, project leadership and user experience prototyping and development. 'Assists with a variety of web and new media projects for the company and collaborates in special projects for the company where there are additional needs for public web, new media communication and the use of the company's public Web site.
• Assists in efforts to expand and enhance the digital delivery channels of the company, improving the user experience for accessing current and future publications, outreach, research, data, special projects, speeches, education materials, multi-media content and other types of communications that support the mission of the company.
• Assesses product, user research and design requirements.
• Analyzes relevant internal and external sites to determine best practices. Develops, tests and refines prototypes.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Qualifications:

We know that people with different skills and experiences can be successful in this role as well. For that reason, it is not necessary that you possess all these traits. If you are missing a few, please apply anyway.

• Hands on or theoretical design, computer science, human factors or equivalent experience that informs a broad understanding of user experience design
• 3-5 years designing interactive experiences. Designing for mobile is a plus
• Clearly and effectively present ideas, research findings, sketches, and other deliverables
• Solid understanding of basic principles of visual design and related tools (e.g., Sketch, Figma, Adobe Creative Cloud)
• Experience working with design systems across products

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Education

Bachelor's Degree

Relevant Work Experience

2-5 Years

Salary:

Pay Range: $69,441.63 - $104,162.44

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Salary:

Pay Range: $69,441.63 - $104,162.44

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.