Senior Manager, Shop & Homepage Product

Job Description

Posting Date Mar 07, 2022
Job Number 21143099
Job Category Information Technology
Location MI Lab, 417 5th Ave 9th Floor, New York, New York, United States VIEW ON MAP
Brand Corporate
Schedule Full-Time
Relocation? N
Position Type Management
Located Remotely? N
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?
JOB SUMMARY

We are looking for an experienced, self-motivated Product Manager to guide, define and evolve the Shop and Homepage vision and roadmap at Marriott. This role is high visibility, responsible for owning the product strategy and definition of a world class customer facing product experience on Marriott.com that millions of customers visit every day to discover the joy of travel. You will lead a team that envisions, evangelizes, and brings to life the roadmap you defined, focused on promoting discovery of Marriott’s hotels and product offerings. You will be responsible for driving new user engagement, shopping/discovery, and finding new opportunities to delight and serve our customers.

You will be the ideal candidate for this role if you are an experienced product manager who can drive business value through a hypothesis driven and customer centric development process, innovating and accelerating product initiatives across the company.

You will partner closely with talented teams across the organization to build large scale customer experiences together that delights travelers. Close collaboration with Design, Technology, Loyalty, Marketing, and others.

CANDIDATE PROFILE

Required Education and Experience

• 5+ years Mobile / Digital/ Technology experience; must have direct experience and fluency with the broader consumer landscape or associate experience and technology platforms
• 3+ years Product Management experience; portion of that experience leading or managing technology products
• Direct management of complex budgets in excess of $2M
• Demonstrated ability to lead, influence, and collaborate effectively in a matrix-managed environment, with multiple complementary groups
• Entrepreneurial, startup attitude in a big company setting, self-starter who takes initiative in an ambiguous environment to generate momentum & positive business outcomes
• Strong analytical, organizational, and problem-solving skills with ability to interpret and translate data into key learnings and execution plans that drive business results
• Customer-obsessed mindset that capitalizes on user data to make step-change experience improvements to platforms, products, and features
• Global mindset that balances global solution orientation with awareness, appreciation, and adaptability for local market & customer dynamics
• Undergraduate degree or equivalent experience/certification

Preferred Experience

• Familiarity with technologies and solutions that enable mobile & digital experiences for retail, hospitality, and/or amusement/entertainment
• Experience applying hypothesis driven product development process and focused on driving outcomes via experimentation, iteration and learning fast
• Excellent analytical skills, a record of driving business value delivery through sizing and understanding business impact and making data driven prioritization decisions
• Experience in building product/feature roadmaps and storytelling product outcomes to leadership and stakeholders
• Ability to drive a continuous product discovery approach by seeing the big picture and breaking down product delivery into stages while prioritizing customer value delivery and de-risking solutions
• Experience in monitoring competitive landscape and identifying innovation opportunities for customer experiences improvement and/or incremental revenue, cutting through hard questions in the business case with insightful data
• Strong problem-solving skills with ability to engage in technical aspects of solutions, define requirements and drive implementation
• Experience with Adobe Analytics /Omniture and other analytics tools to support data-driven product and feature measurement, performance, and iteration
• Startup experience is a plus
• Graduate degree in business, engineering, or marketing

Core Work Activities

• Perform multi-variate tests to validate new ideas and features
• Serve as a cross-functional leader to collaborate with design, engineering and line of business teams to drive new product initiatives
• Develop products and services that deliver innovative experiences and at the same time remove friction from the shopping process;
• Define new product feature epics and stories working collaboratively with business, design and engineering teams to ensure delivery of product vision and roadmap;
• Create concise, compelling content and business cases to present and sell concepts through to senior management;
• Integrate data analytics, product metrics, user experience research, competitive and market analysis, and company goals to drive prioritization of product initiatives;
• Help define product initiatives for new features and optimizations of existing ones; incorporate into product roadmaps;
• Understand, manage, and communicate prioritization of features, with a mind toward user and business benefits and tradeoffs. Identify market opportunities and define product strategy to reflect those;
• Lead cross-functional team across multiple scrum teams, environments teams, QA, designers, content editorial for on-time delivery;
• Perform User Acceptance testing per release requirements;
• Track and analyze metrics compared to industry benchmarks, publish reports on product performance, trends and risks/opportunities for both short and long term;
• Coordinate backlog for defect resolution. Provide clear vision and scope documentation, use cases, workflows, wire-frames, product requirements to support development.

MANAGEMENT COMPETENCIES

Leadership

• Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
• Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
• Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.

Managing Execution

• Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
• Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

• Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Talent and Organizational Capability

• Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
  • Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
  • Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
  • Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
  • Reading Comprehension – Understands written sentences and paragraphs in work related documents.
  • Writing - Communicates effectively in writing as appropriate for the needs of the audience.

At Marriott, we are committed to putting our associates first and their health and safety are our highest priorities. This position requires associates to be fully vaccinated for COVID-19 per current CDC standards or approved for a medical or religious accommodation.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.