Business Operations Associate - Merchant Support (Korean)

Job Description

On our path to becoming the world's favorite way to shop, we’re assembling an unparalleled global talent network, accelerating individual careers, and disrupting entire industries. We are on a mission to liberate humanity from all the meaningless time spent managing their purchases and finances, so they can do more of what they love. We’re in search of global talent eager to embrace a hypergrowth atmosphere and defy their own expectations. As part of Klarna's Merchant Support Team you will be providing high quality professional service to our merchants (B2B) by assisting them in solving pre and post purchase related problems, or support with various requests regarding Klarna’s products and services. In this position, you will focus on providing inbound and outbound support to our merchants on a variety of topics, covering everything from technical integrations to payment related queries. You will also perform compliance related screenings of the merchants we partner with. You will communicate in an open, helpful and engaging tone and focus on finding the right solution for each case. You will be versatile in handling multiple software programs, prompt and accurate in your responses to email, chat and phone communications and provide a simple, rapid, competent support experience. Dedicated and compassionate when dealing with merchants, you will work closely with other departments and third parties, to ensure the best resolution, first time.

A bit about you

• You are an excellent problem solver with a strong sense of ownership.
• You have a strong capability to gather, document and share knowledge & information.
• You have strong organisational skills but also a flexible mindset.
• You are a critical thinker, comfortable with complexity and can navigate unclear situations in a calm and professional manner.
• You have a strong sense of team - working with others in a humble, open, direct, and respectful manner.
• You also possess a strong sense of self - are independent, confident and driven and can push solutions for our clients.
• You quickly pick up new technical skills and have the ability to teach others these skills.

You'll have

• Fluency in Korean and English.
• Experience from a similar role with a customer service or B2B support focus.
• Great communication skills to assist merchants and internal stakeholders.
• You have a logical and analytical mindset, with the ability to see problems with a holistic approach, identifying the core of the problem.
• Excellent negotiation and conflict resolution skills.
• A collaborative and adaptable personality to face Klarna’s incredible growth, and turn challenges into success
• Fluency with internet, computer usage and web-based application skills.

Why Klarna

• 5 weeks annual leave
• Top tier health insurance with all the extras for you and any dependants/defacto you may have!
• Life and income protection insurance
• $500 annual health and wellness allowance
• Annual home office allowance
• Lunch is on us twice a week!
• Weekly and monthly office celebrations
• Secondments - AKA The chance to work in one of our global offices
• Personal and professional development and training

What we offer: Diversity & Community With our diversity of skills, perspectives and backgrounds, we can create, innovate, and disrupt like no other. Diversity is part of who we are, and essential to our success. Ownership & Impact Here, every voice matters. We’re organized into hundreds of small teams, each run like a start-up, focused on their own problem-space. Trust & Collaboration Successes and failures are won together at Klarna in a melting pot of teams. Win, lose, and learn, we’re on this path together. The Klarna Work Policy is designed to make sure we foster team collaboration while also ensuring a productive and flexible work environment. We work 2 days per week in the office on agreed days, and then 3 flexible days. We’re also providing each Klarnaut with an annual financial contribution to improve their flexible work life whether they use it to upgrade their work accessories, or their home office space! Challenges & Rewards We take a very Swedish approach to benefits. Support for parents, health and wellness perks—we’ve got you covered. About Klarna Since 2005 Klarna has been on a mission to revolutionize the retail banking industry. With over 90 million global active users and 2 million transactions per day, Klarna is meeting the changing demands of consumers by helping them save time and money while better managing their cashflow and making informed decisions. Over 250,000 global retail partners, including H&M, Saks, Sephora, Macys, IKEA, Expedia Group, and Nike have integrated Klarna's innovative technology to deliver a seamless shopping experience online and in-store. With over 5,000 employees, Klarna is active in 20 markets and is one of the most highly-valued private fintechs globally, with a valuation of $45.6 billion. For more information, visit Klarna.com It is our commitment that every qualified person will be evaluated according to skills regardless of age, gender, identity, ethnicity, sexual orientation, disability status or religion. Please refrain from including your picture and age with the application. Apply for this job