Office Manager

Job Description

At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams . Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started!

Our Workplace Experience team is responsible for delivering quality, safe, compliant and productive workplace environments with a high touch customer service orientation for Constant Contact’s national locations in Loveland, Colorado; Waltham, MA; Gainesville, Florida and Los Anageles, California. This role will be located in the Los Angeles office, supporting the Retention Science by Constant Contact team.

The Office Manager is responsible for all aspects of experience-focused services, including soft services, amenity programming, and customer experience. This resource will oversee an integrated service offering that positively impacts how the workplace is experienced by our employees and guests. Services may include, but are not limited to - reception/ guest services, food services, meeting & event planning, mail, and facilities management. As where and how employees work evolves, we are looking for an agile and energetic Office Manager to help our offices be part of why it is awesome to work at Constant Contact.

What you’ll do:

• Directly support the offices with on-going Workplace Experience and team related responsibilities, including, but not limited to Purchasing, (PO creation, Invoicing), Budget Management, Supply ordering, Calendar Management, Vendor Management
• Demonstrate strong collaboration and teamwork by driving the development and implementation of standard operating procedures and innovations
• Responsible for the organization and cleanliness of all conference rooms
• Support the Workplace Experience Manager with the development, management and reporting of operational and capital budgets
• Continuously identify cost savings opportunities
• Manage facility soft services as needed: meeting preparation, conference room reservations, food services, parking, vending, badging, janitorial as well as interior furnishings fixtures and equipment
• Partner with Procurement on the creation of MSA’s for long-term projects and services
• Collaborate with Property Management, staff, vendors or other outside services providers
• Plans and coordinate special events, and most catering requests
• Provide direction/information to vendors, Workplace Experience staff and service providers as required to ensure excellent coordination/execution of work within client environment with minimal disruption, as needed
• Act as a back resource to the Front Desk Associates as needed

Who you are:

• High school diploma required; undergraduate degree in Facility Management, Engineering, Business Management, CFM, FMP, PMP strongly preferred
• 2 years prior experience in Soft Services, Operations or Supply Chain Management and knowledge of commercial real estate and/or hospitality industry
• Superior customer service skills are a must
• Ability to maintain professionalism at all times under stressful situations
• High level of business etiquette and social / situational awareness
• Strong organizational skills and collaborative style needed
• Ability to independently manage multiple project and priorities and deliver results in a fast paced environment
• Must be able to lift 50lbs

Why You’ll Love Us:

• We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees.
• Join the experts. If you're passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups.
• You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities.
• A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family

At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues. To promote the safety of our employees, their families and our community, where permitted by applicable law, we require all new hires to be fully vaccinated against COVID-19 prior to their first day of work.

Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact [email protected].

Notice to Recruiters and Staffing Agencies:

Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact, in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.