Position Summary:
Responsible for delivering an outstanding Origins Discovery service experience to every client resulting in achievement of sales goals.
Responsibilities:
1. Deliver an outstanding Origins Discovery service experience to every client:
• Create a fun, warm and playful environment to encourage discovery.
• Adapt/flex to custom-fit the discovery experience for clients based on their individual
agenda, needs and shopping style.
• Demonstrate products on clients (this includes hand/face demonstrations and mini facials)
• Stay Connected with clients by actively using client registry tool (POS system, File Card on
line, etc.) for phone calls, product launches, events and appointments
• Deliver the highest levels of service to clients which will result in increased productivity
2. Achieve business goals and follow standards:
• Achieve sales goals and track performance against goals using the system provided
• Present a positive attitude toward the Company, product and staff
• Present a professional appearance and maintain Origins Dress Code and adhere to hygiene
standards when demonstrating products and delivering services
• Serve as a resource for general product knowledge to all clients and staff members
• Attend education workshops, meetings and complete eLearning as required
• Adhere to policies and procedures of the store
• Assist in the preparation and execution of cost effective events to generate additional sales
• Assist in the preparation and completion of accurate physical inventory as requested
• Follow and implement all corporate visual presentation standards and guidelines
• Enforce and maintain the highest visual standards, including displays, signage, lighting and
props
• Solicit and communicate product feedback from staff and clients to team leader
• Assist in the flow of merchandise from stock areas to the selling floor in a timely and
organized manner
• Outgoing and engaging personality
• Must enjoy selling and providing customer service
• Retail experience required
• Cosmetic experience preferred
• High school diploma or equivalent
• Ability to manage time well
• Team player
• Must be flexible regarding work hours and able to work evenings and weekends
About The Estée Lauder Companies
The Estée Lauder Companies Inc. is a multinational manufacturer and marketer of prestige skincare, makeup, fragrance and hair care products, based in Midtown Manhattan, New York City.
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