Product Integration Manager in Dublin, County Dublin, Ireland at PayPal

Job Description

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.
The Business Control and Service Center (BCSC) is seeking a day-to-day lead to support product integrations for GCCI (Global Customer Complaints & Internal Controls). This role will ensure market & user needs are understood, support the development of product strategies, participate in the building and maintenance of product roadmaps, drive iterative development and contribute to commercial readiness, launches and product scaling. This person should have a proven ability to influence and make key decisions - and thrive - in a highly matrixed environment. This role will require a strong partnership across all functional areas, lines of business and support areas (business owners, risk owners, etc.) to drive clear and transparent execution and reporting.

Job Description:

The GCCI Product Integration Manager, under Global Customer Complaints & Internal Controls (GCCI), will be required to:

• Deeply understand user needs and ideate on solutions
• Identify the impacts and requirements for successful integration of new product launches and product enhancements with GCCI Functional Areas
• Collaborate with internal and external stakeholders to ensure key milestones are met and escalate any deviations from the integration plan and/or timelines in a timely manner
• Work with GCCI’s BRCL (Business Risk and Control Lead) during RCIP (Risk and Control Identification Process) to ensure that Risks and Controls are identified and appropriately managed/mitigated in the event of a new solution or change to an existing solution
• Help defining product strategy and establishing the tech feasibility
• Support in developing the overall design flow
• Participate in various meetings with key workstream stakeholders to ensure appropriate risk and compliance expertise is provided throughout the integration process, as needed
• Develop and refine a prioritized roadmap and backlog
• Support in the creation of a launch plan and how to best scale a product or feature
• Participate and lead post-integration evaluations to identify opportunities for improvement and advancement of GCCI integration maturity. Incorporate any learnings into the appropriate procedures and playbook as needed.
• Support various risk management projects and initiatives as assigned for multiple business units
• As required, support GCCI during the initiation of end-of-life activities for a product or feature

Job Requirements:

• Bachelor's degree or equivalent work experience required
• 5+ years relevant experience required. Minimum of 2 years work experience directly related to project management
• Lead multiple, complex change management projects to enable impactful change on a global scale
• Establish global relationships with business units, support groups throughout the organization. Work with peer leaders to leverage best practices, understand new trends and contribute to the implementation of process improvements
• Possess sound judgment, flexibility, and nimbleness in changing courses and solving problems swiftly.
• Persistently manages problems effectively; deals with challenges constructively and positively; maintains productivity and high-performance levels under pressure
• Uses rigorous logic and methods to solve difficult problems with effective solutions
• Ability to multitask effortlessly and manage competing priorities under demanding deadlines.
• Demonstrated ability to learn quickly, manage projects and drive/achieve results.
• Superior verbal and written communication skills.
• Operate with strong integrity with the ability to handle projects of a sensitive and confidential nature.
• Ability to develop and present senior leader level communications

Preferred Qualifications:

• “Dealing With Ambiguity” - Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• “Command Skills” - Relishes leading; takes unpopular stands if necessary; encourages direct and tough debate but isn’t afraid to end and move on; is looked to for direction in a crisis; faces adversity head on; energized by tough challenges.
• “Drive For Results” - Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• “Action Oriented” - Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
• “Interpersonal Savvy” - Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• “Peer Relationships” – Can quickly find common ground and solve problems for the good of all. Can represent his/her own interests and yet be fair to other groups. Can solve problems with peers with a minimum of noise. Easily gains trust and support of peers. Encourages collaboration.
• “Priority Setting” - Spends his/her time and the time of others on what’s important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.
• “Process Management” – Good at figuring out the processes necessary to get things done, understands how to separate and combine tasks into efficient workflow, and can see opportunities for synergy and integration where others can’t.
• “Comfort Around Higher Management” – Can deal comfortably with more senior managers, understands how senior managers think and work and can craft approaches likely to be seen as appropriate and positive.

For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].
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