Application Support Engineer I

Job Description

We are passionate people focused on transforming the customer experience and dedicated to creating innovative solutions to address the unique challenges of our extraordinary scale

Requisition #: R320351 Pub Date: 10/08/21 Apply Now Share This Job With a friend (or yourself)

Job Summary

Responsible for participating in project teams, researching technical topics related to Company operations, new product implementation, assisting with existing products and services and the overall upkeep and maintenance of designated areas of engineering. Performs event correlation and identifies probable root cause; provides trouble isolation, basic troubleshooting and break/fix activities.

Job Description

Comcast brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and subject areas. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring ground breaking products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

An Application Support Engineer is responsible for participating in project teams, researching technical topics related to Company operations, new product implementation, assisting with existing products and services, and the overall upkeep and maintenance of designated areas of engineering. Performs event correlation and identifies probable root cause; provides trouble isolation, basic troubleshooting, and break/fix activities.

The purpose of Comcast Technology Solution (CTS) is to be the most valued partner to those leading the future of media and technology. Using the most complete portfolio of capabilities, unmatched expertise and Comcast's unrivaled infrastructure, we help customers thrive in a constantly evolving multi-platform world by powering extraordinary experiences to every screen. If you share a passion for contributing your talents to empowered teams, possess an entrepreneurial spirit and are driven by imagination and possibilities, we want to develop and grow your career at CTS.

Responsibilities:

• Ability to fix and mitigate issues while partnering with the Engineering team to prioritize and resolve customer facing issues.
• Collects and organizes technical data related to assigned projects.
• Presents data and findings for review at the next level of engineering management.
• Reads and analyzes technical references and sources to obtain knowledge of assigned Engineering Operations topics.
• Identifies common operational and technical problems with standard solutions.
• Raises more complex issues to senior Operations Engineers.
• Leads operational readiness testing. Resolves basic issues uncovered during testing and raises issues to engage appropriate resources.
• Identifies potential instrumentation, automation, and standardization required for successful implementation of projects or continued stabilization of deployed products.
• Works towards industry standard certifications and education.
• Works with peer operational teams on project implementation.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Requirements:

• Bachelor's degree (or foreign equivalent) in Computer Science, Management Information Systems, Computer Information Systems, or a related technical field.
• Between 1-2 years of engineering support, or related experience.
• Hands on experience of RESTful web services, Linux, and Java, JavaScript, Python, or similar language.
• Experience with at least 3 of the following with ServiceNow, Jira, Touchstream, Rundeck, Zenoss, Splunk, Perforce, Charles, Chef, Sensu, or Grafana, AWS, GitHub

Location: Seattle (Remote), Philadelphia, Denver, open to other Remote based employees as well. Must be ok with Pacific Time zone hours (6am-6pm)

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Education

Bachelor's Degree

Relevant Work Experience

0-2 Years

Salary:

Pay Range: $58,251.88 - $87,377.82

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Salary:

Pay Range: $58,251.88 - $87,377.82

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.