Salesforce Product Owner/ Scrum Master

Job Description

Roles and Responsibilities:
• Engage with the business team and stakeholder at different levels to understand business needs, analyze, document, prioritize the requirements, and make recommendations on the solution and implementation. Delivering the product that meets business requirements, reliability, scalability, and performance goals
• This role will drive alignment to the company’s cross-channel vision and strategy, supporting Channel KPIs and delivering the highest value capabilities.
• Manage and work with Agile scrum team and create the scrum team strategy roadmap/backlog, develop minimal viable product and Agile user stories that drive a highly effective and efficient project development and delivery scrum team.
• Drive, develop and maintain numerous project deliverables that support the program, including functional and non-functional specifications
• Acts as a product evangelist to build awareness and understanding across teams and organization
• Responsible for Data mapping/transformation, solution design, process diagram, acceptance criteria, user acceptance testing and other project artifacts.
• Work effectively with the technical/development team and help them understand the specifications/requirements for technical development, testing and implementation.
• Ensure solutions promote simplicity, efficiency, and conform to enterprise and architecture standards and guidelines.
• Partner with the support organization to provide training, support and technical assistance to operation team and end users as necessary
• Lead, guide and support team members, and help streamline work processes to improve efficiency and consistency.
• Develop and communicate the program vision and roadmap
Shift timing (if any):
• Shift falls typically between 6 am to 10 PM India standard time. Occasionally may have to work long hours in situations when it is needed.
Location: Chennai OR Hyderabad

Primary / Mandatory skills:
• Overall Experience: 7+ years of product owner experience with proven track record of managing all aspects of a successful product throughout its lifecycle
o Experience within high tech, software and/or wireless/telecom industry highly desired
• Solid technical background with understanding and/or experience in software development and web technologies
• Strong analytical skills and the ability to convert consumer insights and performance data into high impact product initiatives
• Experience in product roadmap assessment and planning.
• Experience in driving and gathering business requirements, assessments, solutioning, especially in the areas of data analysis, data extraction/delivery, source/target transformation/mappings.
• Experience in working with both the business and technical team, coordinating/leading solution design, development/configuration, and deployment across multi-dimensional teams.
• Experience in business process analysis, data modeling and ability to proactively identify, manage, and correct data quality issues.
• Experience working within scaled agile development team
• Experience with MuleSoft and Salesforce technologies
• Experience and knowledge of APIs, Web Services, SOA, ESB, ETL concepts and tools.
• Excellent written and verbal communication skills with demonstrated ability to present complex technical information in a clear manner to peers, developers, and senior leaders
• Experience in a Retail, Call Centers or consumer organization
• Knowledge of Linux, windows, Networking.
• Understanding in SQL, NoSQL databases – MySql, Oracle, MongoDB
• Understanding of SRE role and implementation.
Additional information (if any): Willing to work in Shift Duties, Willingness to learn is very important as AT&T offers excellent environment to learn Digital Transformation skills such as cloud, Big data, AI, Full stack etc.
Education Qualification: Bachelor’s/ Masters degree in Computer Science or related field
Certifications (if any specific): Salesforce certifications
Scrum Master certificate (Preferred)