Staff Tech, Inf Wrkplc Svc Supp

Job Description

Date Posted:

Country:

Location:

The Refresh Technician will be responsible for preparing new devices for our users and Field Services teams to ensure a smooth PC refresh. This individual will be supporting the Westminster location and surrounding Anaheim area. Must be onsite

Primary Responsibilities:

• Supports, maintains, develops and troubleshoots the network computer and telecommunication systems, related peripheral devices and local area networks.
• Designs, configures, tests and implements network computer systems and operating system architectures.
• Analyzes and solves complex problems of network (operating) system hardware and software components.
• Coordinates the planning, installation and maintenance of network systems and components.
• Researches, tests, implements and provides recommendations to IT management for the cost effective implementation and utilization of systems to manage and support back-end and user’s systems and software, software distribution and control, systems management, storage and server systems and software.
• Creates and maintains detailed documentation and procedures governing the network computer systems and peripherals in all aspects of its utilization; ensure associates work in compliance with the documented procedures and guidelines.
• Works closely with Network Administrators to monitor, analyze and troubleshoot local area networks and components.
• Designs, tests and implements measures, systems and software to adequately protect the network computer systems, components and data from natural disasters, power failures, intrusions and viruses.
• Designs, tests and implements measures, systems and software to protect, backup, restore and store business data.
• Designs, tests and implements new computer systems, operating systems and applications.
• Remains up-to-date with the latest network computer systems, operating systems, innovations and industry best practices.
• Performs continuous research and audits to ensure continuous and high levels of performance, security and availability of network and operating systems and peripheral devices.
• Advises application developers, technical specialists, management and users about network (operating) systems, components and peripheral devices, based on trends, developments, experiences and company/industry best practices.
• Analyzes impact of network systems and components for the technical infrastructure and communicates the results with the responsible technical specialists in order to reach the appropriate and effective use of the various technologies.
• Ensures regular reporting to management regarding performance and service levels of network systems, in order to inform responsible management about major deviations and/or corrective actions.
• Provides guidance and direction to lower-level System Administrators.
• Maintains close relations with local management staff to ensure the local business processes are continuously and adequately being supported and developed by IT.
• Participates in projects with other IT departments and/or external vendors. Performs other related duties as required.

Basic Qualifications:

• AA/AS degree (or other 2-year post high school training) with a minimum of 6 years of relevant experience.
• OR In the absence of a HS diploma, GED or AA/AS degree, 8 years of relevant experience is required
• OR A Bachelor’s degree in the appropriate discipline and less than 2 years of relevant experience.
• Must be a U.S. Person/Permanent Resident "Green Card" holder
• Must be willing and able to travel locally 50% of the time to several local locations
• Minimum of 3 years of experience working PC Deployments and/or inventory management
• Self-motivated, proactive in nature and proven ability to adapt well and work with different teams within organization
• Ability to operate as an individual contributor to get the job accomplished in a quality and efficient manner
• Excellent customer service and communication skills
• Must be well organized and able to work effectively under time pressure

Desired Qualifications: Industry accreditations are Preferred (ITIL)

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

Do you want to be part of a new, exciting initiative to combine foundational IT with new digital technologies? Our Digital Technology team is driving business efficiencies and a better customer experience by connecting technologies, people, information and processes. From making aircraft more electric, intelligent, and integrated to building new software platforms such as Internet of Things, big data, artificial intelligence, and blockchain, there’s no better place to be right now than in digital. If you’re an agile thinker who enjoys utilizing modern technology to make big improvements, then you’re a perfect fit for this team. Join Collins Aerospace to help us revolutionize the aerospace industry today!

Collins Aerospace Diversity & Inclusion Statement: Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility. WE ARE REDEFINING AEROSPACE.

Some of our competitive benefits package includes:

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement
• Life insurance and disability coverage
• Optional coverages you can buy: Pet Insurance, Home and Auto, additional life insurance, accident insurance, critical illness insurance, group legal
• Ovia Health, fertility and family planning
• Employee Assistance Plan, including up to 5 free counseling sessions
• Redbrick – Incentives for a Healthy You
• Autism Benefit
• Doctor on Demand, virtual doctor visits
• Adoption Assistance
• Best Doctors, second opinion program and more!

Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.

Note:

• Background check and drug screen required (every external new hire in the U.S.)
• Drug Screen only performed on re-hires who have been gone for more than 1 year

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.

Apply now and be part of the team that’s redefining aerospace, every day.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms