Maintenance Controller

Job Description

One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team. Job Responsibilities • Supports and provides technical guidance for Viasat Field Engineering related to Viasat mobility terminals. • Responsible for continuous monitoring and providing guidance of IFE/IFC systems in line operations by close communication with Line Maintenance personnel, Maintenance Vendors, Airline Operations, Aircraft Engineering and other stakeholders to ensure all systems are operational. • Manages system out of service activities which includes planning for spares, tooling, equipment, skill and adequate manpower to ensure systems are restored expeditiously. • Ensure complete and accurate documentation and records of all maintenance work performed on customer aircraft. • Communicate with Airline Operations Managers, Quality Assurance, Materials management and contract maintenance as required to support the repair and maintenance process. • Analyze system reliability and determine a course of action based on those findings. • Track, maintain and ensure all open anomalies across the installed fleet are actively being worked. • Participate with technical teams to diagnose, troubleshoot and provide guidance for any discrepancies related to the aircraft in accordance with approved technical data. • Support in the development of a maintenance and preventative maintenance program. • Analyze system reliability and determine a course of action based on those findings. • Coordinate new software roll out, testing and implementation to minimize impact to reliability. • Review’s aircraft historical data and issues action plans as required based on repeat and chronic reliability programs. • Supports the daily operational call reporting on the status and plan for the Viasat installed fleet • Maintains safe, secure, and healthy work environment by following standards and procedures. • Perform other tasks as assigned by the Manager, Commercial Mobility Maintenance Control (CMMC). Requirements • Airframe & Powerplant Certificate or equivalent Aircraft Engineering Degree • The ability to work with and understand FAA regulations, maintenance manuals and programs, and reliability programs. • Ability to assist customers with complex troubleshooting without instruction, using sound judgment to obtain results. • Ability to work a flexible schedule in a 24x7 environment as needed to support round-the-clock operations • Strong written and verbal communication skills, including the ability to present complex technical material to a variety of audiences • Prior experience with Linux/Unix • Ability to travel domestically and internationally up to 10% of the time. • Must be able to obtain AOA airport badges • This is an FAA safety sensitive position. Participation in our Drug-Alcohol program is required. • High school diploma Preferences • 3+ years working with Ku or Ka band RF equipment, antennas, standard test equipment, and communications theory. • 3+ years’ experience in Network Operations and Product Support • Bachelor's degree in Engineering related field • Experience with Commercial and Business Aviation maintenance If the Federal Executive Order for Government Contractors becomes effective, this role may require vaccination. In such instance, absent an approved accommodation based on a religious or medical reason, employees in this role will be required to be fully vaccinated no later than applicable deadlines, which are unknown at this point. Viasat will strive to give individuals as much notice as practicable if a vaccine mandate becomes applicable to this role To learn more about this site and other office locations, please click here !